This study employs a qualitative research approach based on the premises of the Grounded Theory method to identify the impact of Covid-19 on travel businesses, especially on travel agencies, in India and investigates the various operational and strategic measures undertaken by those businesses to survive during the pandemic. Data for this study were collected from 40 travel agency businesses in India through structured interviews of representatives from various travel agencies and from secondary data sources such as interview articles, newspaper reports, and blogs. The results highlight the impacts of the pandemic on travel agency businesses and the measures being taken by those businesses to survive in the short run, sustain in the medium run, and thrive in the long run. Findings provide critical insights on the operational and strategic measures for policymakers and other stakeholders of the travel and hospitality industry for effective management and comeback from the pandemic's effects. This research extends previous studies by focusing more specifically on tourism business organisations with different modes and scales of operations.

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The major objective of this paper is to develop a comprehensive set of determinants of service quality of organised grocery stores in context of countries with culturally distinct orientation and to further classify them as hygiene and motivating factors resp. Such determinants can be used in further studies in order to help the international marketers to understand the behaviour of customers in different countries to succeed in an international arena. A questionnaire survey of 500 respondents each of Taiwan and India was conducted. A large number of items affecting service quality perceptions related to grocery stores were identified. The results of the study suggested a four-factor structure of perceived service quality variables for both India and Taiwan. The difference in the composed structure of the factors is further explained in terms of two factor theory. The results of the study will help the managers to allocate the resources strategically depending on whether the retailer needs to reduce the level of dissatisfaction or improve the level of satisfaction.

The purpose of this paper is to investigate the role of various human resource management practices in contributing to employee productivity in remote work environment during the lockdown restrictions imposed because of COVID-19 pandemic. In order to achieve the objectives of our research, we have used descriptive research design and have used a survey method to collect responses of salaried employees working from home during lockdown period. The results of the study suggest that the human resource practices relating to job description, training and development, job security, equal opportunity, performance linked compensation, competence linked compensation, employee welfare all together had a significant positive effect on the maintenance and enhancement of the employee productivity. It helps the organisations to promote healthy communication, participative decision making and strategic planning for current and future growth.

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