No abstract

Tujuan dari penelitian ini adalah untuk menganalisis bagaimana implementasi dari Maximizing 15-Minutes (M1ME) Training pada Host Service Department Alila Seminyak dari Perspektif Manager. Data penelitian ini dikumpulkan dari kuesioner, wawancara, dan studi dokumentasi. Data yang terkumpul dari kuesioner kemudian dianalisis menggunakan SPSS versi 23. Hasilnya menunjukkan bahwa Pelatihan Maximizing 15-Minutes (M1ME) berpengaruh positif dan signifikan terhadap persepsi kualitas, persepsi biaya, persepsi volume/produksi, persepsi efisiensi, persepsi kepatuhan, keamanan yang dirasakan, kepuasan karyawan yang dirasakan, kepuasan pelanggan yang dirasakan, respon pelanggan yang dirasakan dan respon pasar di Alila Seminyak.

This research was conducted to determine how the strategy of maintaining the quality standards of Guest Service Agent services in the new normal era in Uluwatu. Interview techniques and documentation obtain data. The data analysis in this study is descriptive and qualitative by describing the interview results from the front office manager and guest service supervisor at Hotel based on documentation data in the form of guest comment reviews on OTA (Online Travel Agent) Agoda.com, Tiket.com and Booking.com. Based on the results of the interview analysis regarding the strategy of maintaining the quality standards of guest service agent services in hoteli, it still needs to be improved. It can be seen from the four principles proposed by Nasution (2015) regarding Plan, Do, Check, and Action, that the implementation that has been designed to maintain the quality standards of guest service agent services needs to be improved and improved. for this reason, it is hoped that the front office manager and guest service supervisor can manage the work so that the guest service agent staff can work productively and maximize the services provided.

Nusa Lembongan is currently one of the favorite tourist attractions among foreign and domestic tourists because of its pristine natural beauty. As one of the areas in Klungkung Regency, Bali Nusa Penida also provides accommodation in both star and non-star hotels, villas, bungalows, and homestays. This study aims to determine the implementation of the green hotel concept in Nusa Lembongan Bali. Data was collected by distributing questionnaires to 47 accommodations in Nusa Lembongan by means of purposive sampling. The results of the study show the following: hotel perceptions and assessments of environmental policies and actions (4.23), use of environmentally friendly products (4.39), collaboration with local communities and organizations (4.27), resource development (3.91) , solid waste treatment system (3.99), energy efficiency (3.96), efficiency and water quality (3.97).