The purpose of this study is to design processbased performance measurements on retail businesses that integrate the value of halal in its business processes. Halal means everything that is allowed according to Islamic rules. The model developed is a Supply Chain Operation Reference (SCOR) model because it has advantages to measure process-based performance in detail. The design of the measurement model begins with designing criteria derived from performance measurement literature, halal performance literature and expert opinions. In order to obtain the importance weight of each criterion toward performance score, a questionnaire to weighted the criteria are distributed to expert and analyzed the answers using the Analytical Hierarchy Process (AHP) method. The final performance value is obtained from the multiplication of the weights with the performance values that have been standardized using the normalization (SNORM) standard. This research is done in one of the retail in Indonesia. The results of this study obtained 22 criteria with 4 halal criteria found in the process plan, source and deliver and return. The results of this study are useful for performance improvement, especially in halal retail business.
This article discusses marketing performance by identifying marketing mix variables that influence marketing performance and its indicators in the hotel industry. The purpose of this writing was to find the correlation between marketing mix with marketing performance and signs in the hotel industry. This article was expected to extend the insights and provide valuable suggestions for future researches. The method applied in this article was a literature study. The literature study was used systematically towards 24 research articles in the field of marketing performance that written from 2000 to 2018. Based on the results and discussion, it could conclude that marketing mix variables influence marketing performance that covers product, price promotion, and distribution channel. This research also identifies three selected indicators for marketing performance in the hotel industry. Those indicators include customer mindset, expression of customer preference, and customer behavior. The potential future research, among others, is a research that will employ marketing performance indicators that suitable to other service industries.
In 2020, the textile industry contributed nearly 7% of Indonesia's gross domestic product. The garment industry is still dominated by small and medium enterprises (SMEs) among the textile products. Although these SMEs are considered one of the economic pillars in Indonesia, many challenges require strategical scale-up to improve their competitiveness. One of the aspects to be improved is supply chain performance, as the supply chain controls material, information, and financial flow from both supply and demand sides. This study seeks to measure and evaluate supply chain performance in the garment industry, focusing the case on small and medium-scale enterprises. The Supply Chain Operation Reference (SCOR) is used for Key Performance Index (KPI) determinants. Performance measurement starts by determining the criteria based on the performance measurement literature and expert opinion. Then, the weight of each criterion on the performance score is determined using the Analytical Hierarchy Process (AHP). Paired comparison questionnaires for the criteria weighting were distributed to experts, and the answers were analyzed. The final performance value is obtained by multiplying the weight with the normalized performance value using the Snorm-De Boer formula. This study obtained 23 indicators from five processes: plan, make, source, deliver, and return, with the final value of SCM performance classified as good. The result can evaluate the company's current condition and propose a strategy to improve its performance.
This article discusses about the researchers conducted on halal hotel or shariah compliant hotel. Shariah-Compliant Hotel (SCH) is defined as a hotel that provides services based on shariah principles. This article is designated to provide understanding on earlier researches about shariah hotel that were performed by previous researchers as well as future potential researches. Literature review is employed as the method in this article. The review will involve 31 papers that contain the words of halal/Islamic hotel, shariah hotel and Islamic hospitality on their title. From the discussion, it can be concluded that based on its objective, the research on this shariah hotel could be classified into eight discussions, which cover the attributes, practices, marketing, shariah-compliant and Islamic tourism, performance, halal awareness, halal obedience, opportunities and challenge on shariah hotel. Future research will be directed to discuss about the attributes on shariah hotel, practices of shariah-compliant hotel and customers’ consideration, but not limited to deliberate other related topics.
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