The purpose of this study is to know and describe comprehensively the effect of Service Quality and Customer Satisfaction to the Commitment of students college at tertiary institutions of Islamic Religion in Bandung. The object of this study are students in years three and four.This study is doing from April until August 2018. This study is using quantitative study with survey method and path analisys. Data collecting by questioner. The first hipothesis result there's positive effect of service quality to commitment with correlation coefisien values r13 = 0,507 and path coefisien values ρ31= 0,322. The second hipothesis result there's positive effect of customer satisfaction to commitment with correlation coefisien values r13 = 0,588 and path coefisien values ρ31 = 0,458. The third hipothesis result there's positive effect of service quality to customer satisfaction with correlation coefisien values r13 = 0,403 and path coefisien values ρ31 = 0,403.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.