Abstract. In today’s competition-driven world, competitive advantage is the only way for an organization to survive. There are various ways to gain a competitive edge through the application of knowledge, technology, and science. Indonesian public research and development (R&D) faces numerous challenges, one of which is researchers’ low productivity in terms of international journal publications. To boost research productivity and performance, efforts must be made to streamline knowledge flows within public R&D institutions. Additionally, data from dynamic information flows in networks can be used to evaluate bureaucratic effectiveness and identify potential knowledge talents or actors within R&D organizations. The purpose of this study is to determine the role of managers at all levels in a public R&D organization in coordinating information flow through knowledge networks and bureaucratic relationships. The social network analysis (SNA) technique was used to map managers’ role in aligning knowledge flows in an Indonesian public R&D organization. Individuals were classified according to their type and centrality in the network, and network metrics such as “degree of centrality,” “eigenvector centrality,” and “clustering coefficient” were determined. It was found that the organization has some issues with knowledge flows and power distribution. The two distinct knowledge flow patterns, one for knowledge-seeking and the other for administrative knowledge, do not appear to be synchronized. The director of the R&D center is assumed to be less influential than the top manager in terms of knowledge and bureaucratic influence. At the managerial level, clique tendency is lower, while it is higher at the nonmanagerial level. Such centralization and cliques are dangerous because managing knowledge cannot be handled by a single person in a knowledge-intensive organization such as an R&D institution. Additionally, it was discovered that middle managers are critical for knowledge-seeking purposes, whereas administrative managers dominate the bureaucratic role. The research implications are dependent on deciphering the complexities of knowledge flows among employees and the variables that influence the knowledge-transfer process within an organization. This issue will exacerbate the problem by decreasing productivity and increasing reliance on a small number of people. Additional research is required to generalize the findings to other Indonesian R&D institutions. Keywords: Bureaucracy, knowledge management, social network analysis

Maintaining the relationship between the company and customers and partners (suppliers) is an important thing that must be done in developing and maintaining long-term relationships to create a sustainable competitive advantage. Lack of knowledge about banking transactions of business actors in traditional markets and the benefits of digital platformbased financial causes some traders to still use the services of loan sharks in obtaining loans (capital). This research aims to determine the impact and efforts of mutual business relationship development at Pasar Sehat Genteng in collaboration with the Bank BJB Garut branch in providing banking digital literacy assistance. This research used a qualitative approach with descriptive methods. Pasar Sehat Genteng collaborates with Bank BJB Garut branch to provide banking and digital financial transaction platform facilities as a new model option in traditional markets in facing the digital era, and also as a means of direct banking financial literacy education for both traders and the public in implementing financial technology in traditional markets such as paying levies through the BJB Digi application and QRIS, as well as doing a transaction with buyers. The implementation of financial technology literacy provides many benefits for all parties at the traditional market such as reducing the risk of counterfeit money, reducing the supply made by loan sharks to traders, the financial records up-to-date and accountable anytime, and minimizing the spread of the covid-19 virus through transactions at traditional markets.