The paper is devoted to building up a comprehensive model of the relationship between corporate social responsibility (CSR) and sustainability practices based on the analysis of their main predictors to ease the process of managing CSR and sustainability activities and provide practical recommendations for businesses regarding successful realization of their business, social and sustainable development goals. Currently, businesses integrate corporate social responsibility (CSR) and sustainability practices into their strategies to enable the fulfillment of sustainability goals and gain competitive advantages. Therefore, to achieve the aim of the study, a systematic review methodology was used in six stages: (1) defining the benchmarks; (2) extraction of papers from the two most cited databases: Web of Science and Scopus; (3) Manual content analysis of all extracted papers; (4) Identification of the dominant categories of this research topic; (5) The development of a comprehensive model of the relationship between CSR and sustainability, and(6) Discussion and control of obtained results and provision of recommendations for future studies. The model suggested is seen as a roadmap for organizations in different sectors of the economy and includes a variety of determinants that were divided into two groups depending on their relevance to an organization: the components of human and social capital, the technical characteristics of an organization and financial dimensions, and the outside business environment, which is determined by the political system and the level of corruption.

This study aims to fill the previous research gap by examining the relationship between job stress, work-family conflict (WFC), and job satisfaction. It also investigates the mediating effect of job burnout, through which job demands influence job satisfaction, and examines the moderating effect of emotional intelligence (EI) on these relationships through the lens of the job demands-resources (JD-R) model. The data for this study was collected from 279 respondents who were frontline employees in 14 banks in Palestine. A cross-sectional research approach was performed using a partial least squares path modeling approach. The study finds that job demands (job stress and WFC) increase job burnout. Contrary to expectations, job demands have a negative but not significant direct effect on job satisfaction. Further, job burnout reduces frontline bank employees’ job satisfaction. Regarding the mediating effect, job burnout fully mediates the relationship between job demands and job satisfaction. The findings suggest that the relationship between job stress and job burnout is stronger when EI is comparatively low. The study thus extends prior research by investigating the conditional indirect effect of job stress on job satisfaction when job burnout acts as a mediator and EI is the moderator. It contributes to the JD-R literature by providing support from the Palestinian banking sector.

Numerous studies have been conducted on individual and organizational adoption of social media, and many of these studies were conducted in advanced economies by focusing on large corporations. This study addresses the gap by examining the use of social media by SMEs in West Africa, notably Nigeria. Using a structured questionnaire, 682 small business owners were questioned regarding their thoughts on social media adoption: cost, privacy, convenience, and quality of service. The PLS-SEM result reveals a structural relationship between social media adoption and SME performance. Due to the substantial change in operations induced by COVID-19, enterprises are increasing their involvement in social media marketing to improve performance, and the competence of social media strengthens the effect on customer satisfaction.

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