Organizational citizenship behavior (OCB) throughout literature provides evidence in increasing organizational welfares as well as its employees’ welfares. It is important to understand the reasons behind the occurrence of OCB in order to increase the likelihood of employees to engage in OCB. Moreover, it is important for public/ civil employees to engage in OCB as they provide services to meet societal needs and demands. The present article set out to analyze the existing literature on the OCB’s antecedents among public/ civil employees in Asian contexts. Guided by the scoping review method, a review of the SCOPUS, ProQuest and MyJurnal databases identified 20 related studies. Further review of these studies resulted in categorizing the antecedents in three settings - law enforcement and military settings, nurses and public health settings and lastly office-based settings. The antecedents were discussed based on the four main domains - employee characteristics, task characteristics, organizational conditions, and leadership behavior. The review also suggests to investigate further and integrated with other variables which moderating or mediating the relationships between the antecedents and OCB.
Organizational citizenship behavior (OCB) throughout literature provides evidence that benefits both employees and the organizations in terms of increasing the level of employees' well-being, work satisfaction, customers' satisfaction as well as the quality of work performance. Hence, it is important to understand the possible reasons behind the occurrence of OCB to increase the likelihood of employees engaging in OCB. Based on the prosocial motivational concept, empathy is the main motivator to helping behaviors thus open up the possibility of linkage between empathy and extra-role behaviors such as OCB. Moreover, this linkage is important for public employees especially those who are working in organizations that have multi-ethnic employees as well as providing services to meet vast societal needs and demands. The present article set out to examine the relationship between ethnocultural empathy and OCB among public employees in Sabah. A cross-sectional survey was used to gather a response of 213 public employees who are working in the Jabatan Pendaftaran Negara Negeri Sabah (JPN) based on the selected districts in Sabah. Results showed positive relationships between organizational citizenship behavior-individual (OCBI) with empathic awareness (EA) dimensions. Results also showed positive relationships between organizational citizenship behavior-organization (OCBO) with empathic feeling and emotion (EFE). By focusing on the aspect of culture in empathy such as ethnocultural empathy can help researchers to understand how culture influences the cognition and emotions of individuals to understand other people's experiences especially those who have a different cultural and ethnic background. Apart from that, the concept itself strengthens the ability to understand the thinking and feeling of others in their cultural context thus increases the likelihood to perform extra-role behavior such as OCB.
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