Antecedents of Organizational Citizenship Behaviour Among Public / Civil Employees: A Scoping Review

Abstract

Organizational citizenship behavior (OCB) throughout literature provides evidence in increasing organizational welfares as well as its employees’ welfares. It is important to understand the reasons behind the occurrence of OCB in order to increase the likelihood of employees to engage in OCB. Moreover, it is important for public/ civil employees to engage in OCB as they provide services to meet societal needs and demands. The present article set out to analyze the existing literature on the OCB’s antecedents among public/ civil employees in Asian contexts. Guided by the scoping review method, a review of the SCOPUS, ProQuest and MyJurnal databases identified 20 related studies. Further review of these studies resulted in categorizing the antecedents in three settings - law enforcement and military settings, nurses and public health settings and lastly office-based settings. The antecedents were discussed based on the four main domains - employee characteristics, task characteristics, organizational conditions, and leadership behavior. The review also suggests to investigate further and integrated with other variables which moderating or mediating the relationships between the antecedents and OCB.

Self-esteem, organizational citizenship behavior and commitment among university students

“…Referred to as "going beyond the call of duty" or "esprit de corps" (Bolino and Turnley, 2003), OCB is initially defined as "individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system and that in aggregate promotes the effective functioning of the organization" (Organ, 1988, p. 4). Results of previous studies have suggested that, for any organization to function efficiently, it must of necessity have employees who undertake innovative and spontaneous activities that go beyond prescribed role or job requirement (Osman et al, 2019;Mushtaq and Umar, 2015;Skarlicki and Latham, 1997).…”

The Effect of Self-Efficacy on Teachers' Organizational Citizenship Behavior: A Case of MTsN 1 Mataram City

“…Khan et al, (2020) stated that Civic Virtue is often defined as a person's involvement in organizational activities. This indicator refers to the responsibility that the organization gives to a person to improve the quality of the field of work occupied (Osman et al, 2019).…”

Organizational Culture, Transformational Leadership, and Work Motivation's Effect on ABA Kindergarten Teachers' Performance and OCB

“…Organizational success comes from employee involvement in OCB, which includes voluntary activity, personal discretion, and supporting coworkers outside of work hours without complaining (Kim et al, 2020;Marcos et al, 2020;Arshad et al, 2021;Notanubun, 2021). This practice promotes positive engagement without expectations (Osman et al, 2019;Potipiroon & Faerman, 2020). OCBs will impact future organizational efficiency and profitability (Massoudi et al, 2020).…”

“…Work Motivation (WM) is a psychological component that motivates workers to achieve better. Well-being, attachment, happiness (Jafarpanah & Rezaei, 2020;Nurjanah et al, 2020;Bartlett et al, 2022), facilities and infrastructure (Notanubun, 2021;Zia et al, 2022), feelings of appreciation, organization, superior care, work-life balance, and supervision all have an impact on WM (Osman et al, 2019;Abdullah & Marican, 2020;Arshad et al, 2021;Abdullah & Wider, 2022). Workplace motivation boosts OCB and confidence in overcoming challenges (Abdullah & Marican, 2020).…”