A very low success rate of PPP infrastructure projects between 2005 and 2015 has encouraged the Indonesian government to adopt the BOT scheme as the main strategy to accelerate the progress. Although the National Government has attempted to amend the presidential regulations three times in a row, only one out of seven priority national water supply projects reached a financial close and started the project. Using Ameyaw and Chan’s theoretical framework (2016), this article examines the case of West Semarang as a leading example to improve understanding of the key success factors for successful PPP implementation in Indonesia’s drinking water supply sector. Multi- perspective data, incorporating views of national and local actors and relevant government documents, were analyzed for the purpose of this study. The findings highlight five critical success factors: Strong commitment from the contracting agency, as well as local and national government, experienced project partners, long-term capital, tangible political support, and the existence of Indonesia PPP Joint Office. Finally, recommendations to improve PPP implementation in drinking-water projects are suggested accordingly.

Measurement of public service satisfaction with government services serves as a valuable reflecting point for public officials to improve the public service quality. Pilgrimage to Mecca and Medina in Saudi Arabia is considered as a national duty and government responsibility in countries with a significant number of Muslim citizens. This article analyzes primary data from the 2019 national public service satisfaction survey on hajj-related services within Indonesian territory collected by the Ministry of Religious Affairs to examine variation across demographic backgrounds. 1,491 respondents participated in the survey representing individual appraisals toward various services during departure and returning phases. The main focus of investigation are the six selected service dimensions, namely, 1) Individual capability, 2) Ease of access to information, 3) Service procedures, 4) Speed of service, 5) Facilities and infrastructure, and 6) Cost-related perception. The results of regression analysis support diverse roles of demographic variables in explaining variance in public service satisfaction feedback. The empirical findings suggest that people with a higher-level education are more likely to experience less satisfaction. Meanwhile, females are likely to perceive higher satisfaction with the provided services than the males.

This study investigates the roles of four demographic factors, namely the types of position held, age, educational level, and length of work, behind civil servants' readiness to work from home by employing the Readiness for Organizational Change Theory (Holt et al, 2007). Primary data (n = 383) were collected from online survey with non-probabilistic sampling. The results from linear regression analysis show that individual working position, age, and educational level significantly impact their readiness to carry out telework effectively. This finding may serve as a basis for policymakers in designing proper work-from-home policies and procedures for civil servants in the future. Nevertheless, follow-up studies with different designs, theoretical frameworks, and more diverse respondents are encouraged to better understand these early findings.

In terms of providing licensing services in the public sector, e-government provides a new nuance. The presence of the Online Building Permit (IMB) service, provided by the DKI Jakarta Provincial Investment and One-Stop Integrated Service (DPMPTSP), is sought to be a medium to cut possible financial and time costs associated with the licensing processes, to improve service quality, and also to eliminate the practice of brokers/licensing intermediaries. In practice, the level of intention to use this online IMB service among residents is relatively minimal. Based on this phenomenon, this research aims at analyzing the factors driving the success of e-Government through the public value approach. This study employs a qualitative descriptive method using the Theory of E-Government Success Model from De Lone and Mc Lean (2016) and Public Value proposed by Scott et al (2016). The research result reveals that DKI Jakarta DPMPTSP as a public organization has supported the provision of the online IMB service well, however, several factors need to be improved to increase the public value of the online IMB services to the community. Analysis of the five theoretical success measures (Trust, Well-Informedness, Communication, Information Retrieval, and Participation) is expected to explain the majority of citizens' perceptions of the success of e-Government.

Peacekeeping-related research has increased in the last two decades as the number and complexity of peacekeeping operations, and the associated resource commitments have increased. However, studies investigating recruitment and selection issue remains understudied. Indonesia is known as a contributing country that deploys uniformed personnel as peacekeepers and serves under the banner of the United Nations. Efforts to ensure competent peacekeeping forces can be carried out through an objective recruitment and selection process. By reviewing the literature, this article aims to analyze the improvement of the quality of recruitment and selection of the personnel of the Garuda  Task Force, particularly the Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA). The results show the need to improve the quality of recruitment and selection of TNI personnel starting from the planning stage, vacancy announcement, to the selection stage, which consists of potential screening candidates, and selection interviews. In order to improve the recruitment and selection process, it is necessary to pay attention to the key factors both from the perspective of the employer and the candidate.