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The era of globalization presents both opportunities and challenges to the field of public administration. Dealing with the myriads of anomalous situations including wars, transnational epidemics, terrorism, financial crises, serious security-related accidents and transportation casualties has become a very important part of the public administrators’ daily work. The traditional practice of public administration is becoming more difficult due to scientific and technological improvements, as well as economic globalization that has been complicating socio-economic–political development, emerging issues are bringing about enormous transformations and challenges to government administration. Within the public administration of Bangladesh trust is increasingly becoming a crucial element of performance. Thus, trust in public administration leads to the discourse of trust in governance. This article, based on literatures on governance and trust in the system of governance, would look to analyze the state of trust in the governance system of Bangladesh. In that analysis we will discuss the pros and cons of present governance in Bangladesh. After such analysis we would like to draw the inference by delineating the potential process how trust can be successfully installed in governance system of the country.

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Citizen satisfaction in service delivery is an essential indicator in the governance mechanism involving the level of confidence that citizens have towards the local government institutions. The present study aims to find out the level of citizens’ satisfaction with urban local government institutions, i.e., city corporations in Bangladesh. The study seeks to identify the factors that can explain the variations in citizens’ satisfaction level in urban local government institutions. The study adopted a quantitative approach based on the survey data, which involved the opinions of 2,160 respondents from all 12 city corporations in the country. The study found that, first, citizens’ level of satisfaction in city corporations is low. Second, the public responsiveness variable involving the speed and accuracy of city corporations in service delivery has the strongest overall effect on variations in citizens’ satisfaction. Third, the service quality variables, along with the prior experience determinants involving timeliness and promptness in giving services, act as a determining variable affecting satisfaction in city corporations. The contribution of this study lies in its pointing out some new directions to better explain the level of citizen satisfaction towards city corporations in Bangladesh.

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