What explains citizen trust in public institutions? Quality of government, performance, social capital, or demography

Mahmud, Rifat

doi:10.1080/23276665.2021.1893197

Cited by 9 publications

(8 citation statements)

References 33 publications

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“…The study stratified respondents into different categories. Stratification makes way for improving the representativeness of the study samples (Mahmud, 2021). When the distribution of certain characteristics is done through stratification, the research tries to ensure that the statistical logical procedures incorporate the views of various stakeholders (Malhorta et al, 2006).…”

Section: Target Population and Samplingmentioning

confidence: 99%

“…As with prior research (e.g., Mahmud, 2021), this study also used proportional stratified purposive sampling (the proportion of the population in each strata is the same, and respondents are then randomly selected from each group) since each of the six strata contains an equal number of respondents. An equal proportion of SJRSS ISSN: 2733-3698 …”

Section: Target Population and Samplingmentioning

confidence: 99%

“…Better quality performance at the local government tiers should lead to satisfied citizens, which would generate a positive attitude towards the government (Mahmud, 2021). The more satisfaction citizens have in public institutions such as in city corporations and in the process of governance, the closer the relationship between the state and society will be.…”

Section: Introductionmentioning

confidence: 99%

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Citizen satisfaction in the service delivery of city corporations in Bangladesh

Mahmud¹

2022

Preprint

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Citizen satisfaction in service delivery is an essential indicator in the governance mechanism involving the level of confidence that citizens have towards the local government institutions. The present study aims to find out the level of citizens’ satisfaction with urban local government institutions, i.e., city corporations in Bangladesh. The study seeks to identify the factors that can explain the variations in citizens’ satisfaction level in urban local government institutions. The study adopted a quantitative approach based on the survey data, which involved the opinions of 2,160 respondents from all 12 city corporations in the country. The study found that, first, citizens’ level of satisfaction in city corporations is low. Second, the public responsiveness variable involving the speed and accuracy of city corporations in service delivery has the strongest overall effect on variations in citizens’ satisfaction. Third, the service quality variables, along with the prior experience determinants involving timeliness and promptness in giving services, act as a determining variable affecting satisfaction in city corporations. The contribution of this study lies in its pointing out some new directions to better explain the level of citizen satisfaction towards city corporations in Bangladesh.

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Section: Target Population and Samplingmentioning

confidence: 99%

Section: Target Population and Samplingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Citizen satisfaction in the service delivery of city corporations in Bangladesh

Mahmud¹

2022

Preprint

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“…First, most studies analyzing factors affecting trust in government emphasized competence, which may be interpreted as efficiency (Gamson, 1969 ), ability (Kim & Voorhees, 2011 ; Mayer et al, 1995 ), and results (Shaw, 1997 ). These three subfactors are all related to performance (Mahmud, 2021 ; Zhai, 2019 ). It is intuitively reasonable to assume that citizens' assessment of their government's competence and performance in responding to the COVID‐19 crisis has an effect on public trust in that government.…”

Section: Theorymentioning

confidence: 99%

The effect of trust in government on elections during the COVID‐19 pandemic in South Korea

Yoo

Kim³

2022

Asian Politics and Policy

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Recent studies focused on the pandemic's effect on elections, examining partial government interventions (e.g., lockdowns) or a specific area within a country. Governments have taken a variety of nationwide measures in reaction to the pandemic, and they may or may not be working in the best interests of citizens. If citizens believe that a government demonstrates competence, benevolence and honesty in making pandemic‐related decisions, trust in that government may grow, affecting election results. Using data for trust in government and nationwide elections during the pandemic in South Korea, we find that trust in government completely mediates the relationship between the number of confirmed cases of COVID‐19 and the results of elections (i.e., ruling party's win and vote share).

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“…UA as a government administrative body represents the national government at the Upazila level. The country has 492 Upazilas(Mahmud, 2021).…”

mentioning

confidence: 99%

Trade-Off Between Schooling and Labor for Children: Understanding the Determinative Factors Among Rural Households in Bangladesh

Islam

Hoque

2022

Front. Sociol.

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This research is concerned with understanding the factors behind the trade-off between child labor and child schooling, given the well-documented links between the two. It examines parents' behavior in their decision-making on their children's schooling or practicing child labor. Depending on qualitative research methods including 28 semi-structured interviews and two focus group discussions conducted in the rural areas of Bangladesh in 2020, this study reveals the following: subsistence needs compel households, particularly the ultra-poor and the female-headed, to trade off child labor with schooling; due to higher demand of labor, parents engage their children into work instead of schooling; parents of labor-intensive occupations tend to trade off child labor with schooling; sexual division of labor remains obvious; finally, credit constraints and cultural beliefs have negative impacts on parental decision-making on child schooling. Interventions aiming to reduce child labor and increase schooling in these rural areas must remain mindful of the socio-economic and cultural needs.

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What explains citizen trust in public institutions? Quality of government, performance, social capital, or demography

Cited by 9 publications

References 33 publications

Citizen satisfaction in the service delivery of city corporations in Bangladesh

Citizen satisfaction in the service delivery of city corporations in Bangladesh

The effect of trust in government on elections during the COVID‐19 pandemic in South Korea

Trade-Off Between Schooling and Labor for Children: Understanding the Determinative Factors Among Rural Households in Bangladesh

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