Patient satisfaction is an important indicator in improving the quality of the hospital. RSIA Siti Hawa always tries to improve the quality of the hospital in order to provide excellent service to patients. One of the efforts made to improve the quality of the hospital is by knowing the level of patient satisfaction. The purpose of this study was to determine the extent of patient satisfaction with the Siti Hawa Hospital service so that it can assist management in evaluating and improving services to improve quality. This research was conducted using the Service Quality (SERVQUAL) method which has five dimensions, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy). This measurement is carried out to identify the patient's expectations and perceptions so that from the five dimensions of Service Quality, the overall service quality can be seen by looking at the value of the gap that occurs due to the mismatch between patient expectations and perceptions. The data processed in this study were questionnaire data from 30 respondents / patient. The result of this test is that the service quality of the five dimensions of service quality consisting of 14 question attributes has a positive gap value. The highest gap value is 0.47 in the 12th question attribute regarding politeness and friendliness of officers in providing services, and the lowest gap value is in the 6th attribute with a value of 0.27 regarding the timeliness of service schedules. Based on the dimensions, the order of the rank dimensions from the highest is empathy, assurance, responsiveness, tangible and reliability. Based on the results of this study, it can be concluded that the services provided by RSIA Siti Hawa to patients can be said to be good, and the results of these measurements can be used as an evaluation in improving the quality of hospital services.

The purpose of this,action research was to improve narration writing skills trough mind mapping strategy in the fourth grade elementary school's students. The subjects were fourth grade elementary school's student of SDN Kelapa Gading Timur 03 North Jakarta in academic year of 2018/2019. This action research conducted in two cycles. Data was collected using observation, interviews, narration writing test and document. The analyzed data was qualitative data, enhanced with narration writing test evaluation, in the context of measuring effect of implemented action to narrtion writing skills. Result found that application of mind mapping strategy improved narration writing skills of fourth grade elementary schools's student SDN Kelapa Gading Timur 03 north Jakarta in academic year of 2018/2019.

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An antibacterial activity test of ethanol extract of white and red flesh from guava leaf (Psidium guajava. L) against S.aureus and E.coli; using agar diffusion method was carried out in order to produce the extract. The extract was collected using maceration method. The concentration of extract was 7,8125; 6,1035; 5,00; 4,8828; 4,3944; and 3,90625 mg/mL. The results showed that both of extracts had antibacterial activities. Ethanol extract of white flesh of fruit guava leaf had (Minimum Inhibitory Concentration) MIC value at 5.000 mg/mL against S.aureus and 4.8828 mg/mL against E.coli. Whereas ethanol extract of red flesh of fruit guava leaf had MIC value at 4.3944 mg/mL against S.aureus and E.coli.  MIC value of ethanol extract of white flesh of fruit guava leaf is equal with MIC value of clindamicin concentration at 3.00 µg/mL against S.aureus, and 1.00 µg/mL against E.coli. The MIC value of red flesh of fruit guava leaf is equal to the MIC value of clindamicin concentration at 3.00 µg/mL against S.aureus, and 1.00 µg/mL against E.coli.

Penelitian yang penulis lakukan pada Kantor Dinas Sosial Kota Padang ini bertujuan untuk mengetahui sistem pengolahan data bantuan dan selanjutnya mengembangkan sistem yang sedang berjalan tersebut agar dapat meningkatkan kinerja dalam pengolahan data bantuan penanggulangan korban  bencana dan dapat menghasilkan laporan secara lebih cepat dan relevan. Metode pengumpulan data yang digunakan dalam  penelitian ini adalah Field Research  yaitu dengan mengadakan penelitian langsung kelapangan serta mewawancarai pimpinan dan petugas yang terkait dengan penelitian. Dari hasil data penelitian yang dikumpulkan, selanjutnya penulis menggunakan metode Laboratorium Research dan Library Research, yaitu mengolah hasil penelitian dilaboratorium komputer  dan membaca buku – buku yang berkaitan dengan objek penelitian. Yang kemudian dirancang suatu sistem informasi pengolahan data bantuan, dimana sistem informasi tersebut menghasilkan informasi berupa laporan – laporan penyaluran bantuan yang terjadi dengan memanfaatkan sarana komputer sebagai alat bantu dalam pengolahan data. Metode pengembangan sistem yang digunakan yaitu metode waterfall  dimana metode ini  terdiri dari beberapa tahap dalam prosesnya. Berdasarkan analisa dan pengembangan yang telah dilakukan didapat kesimpulan bahwa sistem baru yang dikembangkan ini dapat membantu dalam proses pengolahan data persediaan dan penyaluran bantuan korban bencana, agar mencapai tingkat efektifitas dan efisiensi yang lebih tinggi, sehingga rancangan tersebut dapat bermanfaat bagi Kantor Dinas Sosial Kota Padang dan dapat membantu dalam pengambilan keputusan pimpinan.