No abstract

SummaryThis research used a justice perspective to investigate the effects of outcome favorability, opportunity for voice, and interpersonal treatment in a service context. Results suggest that all three variables in¯uenced customer reactions to bank loan decisions. Weak-tie customers were more sensitive to outcome favorability than strong-tie customers. Strong-tie customers were more sensitive to opportunity for voice than weak-tie customers. Implications for improving customer reactions to service transactions are discussed.

Motivation is a fundamental component in management and organizational behavior courses. At the same time, it can be a complicated topic for teaching and learning due to the number of popular models and theories. The activity described here is a simple and fast way to illustrate the components of two of the most important and practical motivation theories—Equity Theory and Expectancy Theory. The impact of the activity will be realized the moment a disproportional reward is made. We outline implementation steps and provide an extensive list of questions to check students’ understanding of motivation theories. We also provide additional resources (i.e., media suggestions, discussion slides) to enhance classroom presentations. This exercise is designed primarily for management and organizational behavior courses. It can be used effectively with a variety of audiences (i.e., undergraduate, graduate, executive).

The authors recommend that management educators add the works of Dr. Seuss to their repertoire of teaching tools. After describing why instructors should use Dr. Seuss's stories to foster understanding of concepts in management and organizational behavior, the authors describe a Seuss-based project at two levels that (a) helps students identify and apply course concepts and (b) cultivates their sense of civic responsibility. The authors also provide story recommendations, plots, and sample concepts, and end by encouraging others to design new pedagogical techniques using other culturally relevant media.

Creativity is more important than ever in today’s knowledge-based economy. Although many students doubt their own creativity, very few exercises are designed to help them access this ability. We believe that self-expression and self-reflection are important for understanding personal creative ability. Jung introduced the mandala to promote these two skills. We offer an easy-to-implement project that uses the mandala to help students explore factors (e.g., moods, context) that affect their creativity. This project can be useful in a variety of courses, ranging from those that give students a basic overview of creativity (e.g., management, organizational behavior) to more advanced courses in creativity and innovation.