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Rapid development of economy in Malaysia and the large city scale expansion has led to increase in number of domestic sewage and industrial water waste. In managing sewage treatment facilities, Indah Water Konsortium Sdn Bhd (IWK) has developed the Integrated Geographical Information System (IGIS) to help them in decision making process. The face to face interview method with IGIS users has been used in getting the feedback on examining the main attribute data needed and then analyze it by using content analysis. It is conducted by updating the required attribute data into the IGIS application and removing unrelated attributes. In addition, the spatial information that can help to improve the IGIS application also be included in new version. Based on the findings of this paper, the improvement of this information will help the IWK to manage this sewerage system more effectively and to control the increasing number of sewerage treatment plant (STP). The upgraded IGIS application improves the management efficiency, management level and decision-making capacity of sewage treatment in state of Penang and provide a good demonstration and reference in sewage treatment infrastructure in others city.

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The debate over governance is something that will not pass overtime or become outdated. Governance in its essence is significant to ensure proper and sustainable development. Efficiency and effectiveness in management on the other part is vital in ensuring good-governance continuity especially to those dependent on governance institutions. Land on the other hand is an important finite resource for development of a country that requires exclusive management and control. This in turn positioned Land Administration System [LAS] at a particularly critical situation, where one wrong turn would pose serious effect not just to the government, but the public at large as well. In a society where conservatism is an agenda for both its political and social institution, good-governance is highly a subjective issue. Brunei being as such nation has been experiencing challenges in the implementation of its LAS in the current years. Poised between being a full monarchical governance and the necessity of adapting to current liberal economies are striking to be a much sensitive issue to discuss. Thus this paper will alleviate the exploration of good-governance by measuring the extent of effectiveness and efficiency of LAS practices in order to achieve smooth delivery of land services towards good-governance and sustainable development. Since LAS is a vast subject, this study will only explore a particular land process delivery system, which is land reservation. The method used in conducting this study involves both qualitative and quantitative data collection method made through professional interviews and survey questionnaires. Questions are created specifically based on the 5 main indicators of good-governance practices. To validate the findings, a modified USAID-OCA tool framework is adopted by utilizing the 7 main criteria of organizational behavior assessment.