Purpose -The purpose of this paper is to assess the performance of an online benchmarking tool developed for logistics service users and providers to provide alternative service option in Europe. Design/methodology/approach -First, conduct desktop research including but not limited to academic literature reviews on benchmarking, performance measurement and previous and current examples of online benchmarking tools in order to determine issues in the field; second, report the development process and functionalities of a benchmarking tool; third, examine the benchmarking tool through structured interviews with the users of the tool; and finally, draw conclusion as to whether the tool is effective or needs changes to make it more effective. Findings -Six Key Performance Indicators were identified: Transport cost, Transport time, Flexibility, Reliability, Quality, Sustainability. The functionality of an online transport chain benchmarking e-tool is detailed. The evaluation of the tool found that it is a strategic decision-making tool; cost is most often selected as the most important indicator; the majority would not use the tool for daily planning purposes. Future needs of development were identified, including using the tool for procurement decisions, and its utility in supporting corporate social responsibility and sustainability.Research limitations/implications -The benchmarking e-tool is developed for the 27 EU countries plus Norway and Switzerland. Thus, the research findings are primarily applicable for these countries and may not be applicable for other countries. Practical implications -The online tool has been used by multiple commercial companies actively involved, as a service provider or user, in the freight transport chain to plan their transport chains. Social implications -The tool makes the strategic planning of intermodal and co-modal transport solutions easier and supports exploring sustainable freight transport choices in Europe. Originality/value -The paper meets a research need to evaluate a newly-developed online benchmarking tool, as well as detailing the e-tool, and setting it within the practice and policy in this field.

The European Union has looked to develop ICT systems that are open and interoperable. Through the case study of the Freightwise research project a research gap was identified: Is it possible to manage and plan co-modal freight transport without a centralised system? The adoption of software methodology and business process mapping enables the development and the validation of the Freightwise Framework for co-modal freight transport. The Framework divides the freight transport domain into manageable sub-domains and defines the main roles that need to interact as well as the necessary interactions in between these domains. The main roles identified are: the Transport User and the Transport Service Provider, supported by the Transportation Network Manager and the Transport Regulator. The Framework also defines a generic specification of a transport service and a small set of sufficient and necessary information objects that need to be exchanged between the four main roles. This paper explores the goal, context, methodologies utilised, results and validation in multiple business cases. The paper ends with reflections on how the results may be developed and implemented.

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