This article intends to segment and profile the festival-goers in Portugal, and through a mixed mode survey of 657 Portuguese citizens using latent segments models, a three-segment solution was achieved: music lovers, 53%; networkers, 33%; and tourists, 14%. The majority of the festival-goers, the music lovers, consider Optimus Alive the most memorable festival because of the music and these results should be conveniently used for music retailing purposes. The model identified the demographic factors that contributed the most to the solution, and according to each segment, several recommendations to festivals organizations are presented.

The perception that academic fraud is widespread in higher education affects the credibility of higher education schools, giving rise to doubts concerning the quality of learning and the students’ preparation for their professional life. Academic misconduct is presently a common research area. However, higher education schools still seem unable to contain academic fraud, given its prevalence and scope. Therefore, understanding students’ perceptions and attitudes remains critical for schools to define effective policies in promoting and defending academic integrity. Towards that aim, the results from a set of focus groups of students from a higher education school are presented. Students do not link academic fraud with unethical professional behaviour, propose more sanctions for those who commit academic fraud, and consider that certain evaluation methods favour unethical behaviour.

In this paper, public health care administration issues are reviewed and public hospital patients’ views on quality of health care are empirically tested. The purpose is to support the recommendation of new public policies that lead to better performance, if necessary. Hospital patients’ views on service quality were assessed through a questionnaire to estimate a global customer satisfaction measure. We argue that customer satisfaction should be measured through multiple indicators, as a latent variable. Thus, we considered the latent segment models (LSM) approach to assess customer service satisfaction. We found a twosegment latent structure: segment 1, the satisfied, with 48 percent of patients, mostly male and middle-aged patients; and segment 2, the unsatisfied, with 52 percent of patients, mostly female and youngest/oldest patients.

This article aims to identify which factors enable the mutual adjustment of top managers of small enterprises (SEs), frequently their owners, and interns (young college graduates) in their first work experiences. Using latent segment models and data obtained from an archive database of an internship program with complete information on both interns and SEs top managers (n = 102), the categories of mutual adjustment between interns and SEs top managers were obtained: (1) mutual adjustment corresponding to very satisfied SE top managers and interns, hired at the end of the internship (75%); and (2) mutual maladjustment characterized by the dissatisfied SE top managers and interns, resulting in no job creation (25%). Finally, we conducted a binary logistic regression (mutual adjustment as the dependent variable), using forward LR, and we identified organizational socialization practices and learning system as factors that contribute to explain mutual adjustment.

Resumo: Desde 2011, em Portugal, os dirigentes superiores da Administração Pública são recrutados e selecionados através de procedimentos que visam minimizar a nomeação política. Através da análise de 297 processos de recrutamento, pretendeu-se saber se a introdução de um sistema formal favoreceu o acesso de mais mulheres a cargos de direção superior. Realizaram-se ainda entrevistas a oito mulheres dirigentes para conhecer as suas perceções sobre a igualdade entre homens e mulheres na Administração Pública, o processo de recrutamento, e o seu percurso profissional. Os resultados evidenciam que a proporção de mulheres dirigentes superiores aumentou com o novo sistema de recrutamento, ainda que sobretudo para cargos de 2º grau. Da análise às entrevistas percebe-se subsistirem dúvidas sobre se o atual sistema afasta as nomeações políticas e a existência de obstáculos culturais.