Smart information and communication technologies (ICTs) are finding their ways into public administration, and numerous smart government efforts are marking the start of a new digitalization wave in the public sector. Despite being in the early stages of development, these initiatives promise a new model for the provision of public services: smart government. Because past technical innovations in the public sector did not reach their full potential, it is crucial to know the difficulties if one is to successfully address them. We explore the perceived barriers to the adoption of smart government in an early phase of implementation. We analyzed barriers, utilizing 32 interviews with actors involved in smart government initiatives. Cluster analysis helped us to identify six barrier groups: a lack of legitimacy, a lack of legal foundations, a lack of policy coherence, a lack of technical infrastructure, cost-benefit considerations, and a lack of innovation capacity. We distinguish between organizational and institutional barriers, and discuss restrictions and implications for praxis and future research.
Due to the ongoing advancements in technology, socio-technical collaboration has become increasingly prevalent. This poses challenges in terms of governance and accountability, as well as issues in various other fields. Therefore, it is crucial to familiarize decision-makers and researchers with the core of human-machine collaboration. This study introduces a taxonomy that enables identification of the very nature of human-machine interaction. A literature review has revealed that automation and technical autonomy are main parameters for describing and understanding such interaction. Both aspects must be carefully evaluated, as their increase has potentially far-reaching consequences. Hence, these two concepts comprise the taxonomy's axes. Five levels of automation and five levels of technical autonomy are introduced below, based on the assumption that both automation and autonomy are gradual. The levels of automation were developed from existing approaches; those of autonomy were carefully derived from a review of the literature. The taxonomy's use is also explained, as are its limitations and avenues for further research.
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