PT. Mabar Feed Indonesia is one of the companies engaged in the poultry feed industry for laying hens and meat. Other products produced by PT. Mabar Feed Indonesia in the form of shrimp and other animal feed. This study uses a quantitative approach with SPSS tools. This study found that service quality has a significant effect on consumer loyalty at PT. Mabar Feed Indonesia. Product quality has a significant effect on consumer loyalty at PT. Mabar Feed Indonesia. Service quality has an effect on consumer loyalty with consumer satisfaction as a moderating variable at PT. Mabar Feed Indonesia. Product quality affects consumer loyalty with consumer satisfaction as a moderating variable at PT. Mabar Feed Indonesia.

Pertamina Hulu Energi operates numerous wells that produce gas from unconsolidated, tight sands in the Mahakam Delta. The company maintains a zero-sand production policy as its surface facilities are not designed to handle sand. If sand is produced, the wells are choked back, thus impairing the overall field production. To fix sand and fines in place, the primary sand control method used has been multizone single-trip gravel packing, sometimes in conjunction with sand consolidation or ceramic screen for noneconomic zones. However, the current state of the Tunu shallow portfolio renders sand consolidation infeasible, as more than 50% of the remaining reservoirs are either low-stakes (i.e. not economical) or are located in low-permeability zones. Against this backdrop, sand conglomeration is being considered as an alternative solution to produce the remaining reservoirs. A trial has been conducted to assess the feasibility of using sand conglomeration technology as an alternative to sand consolidation in the Mahakam Delta, the results of which will be reviewed in this paper.

The Multi Zone Single Trip Gravel Pack (MZSTGP) system has been proven as the main solution for developing shallow reservoirs and overcoming sand production issues in marginal sand prone wells in the Mahakam Delta, Indonesia. Robust operating procedures and completion equipments have been developed to assure safe and efficient operations through conventional swamp or jack up rig operations since 2006. Due to marginal reserves being available and the high cost of conventional rig utilization to perform MZSTGP completion, Pertamina Hulu Mahakam initiated completion of the well using a rigless technique to install gravel pack completion with Hydraulic Workover Unit (HWU). This alternative solution is the main driving factor as a new frontier of MZSTGP rigless operation and enables the delivery of typical marginal wells economically at the Mahakam Delta swamp area. This has resulted in potential significant well cost saving up to 37% compared to conventional rig cost, or approximately equivalent to half a million USD along the completion phase. Post rigless gravel pack operation, production stabilized at expected rate and the well has no restrictions to keep producing at this rate or even higher. This new frontier solution of MZSTP rigless operation can be considered as the first successful rigless 7” MZSTGP installation at swamp areas worldwide with no NPT and safety issue.

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