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This research paper explores the impact of chatting app features on user engagement and satisfaction using a usercentered design approach. The study involved conducting interviews with users to identify their preferences for features and conducting user testing to evaluate the impact of specific features on user engagement and satisfaction. The results show that certain features such as privacy and security, design and usability, multimedia sharing, emojis and stickers, and group chats and collaboration have a significant impact on user engagement and satisfaction. The paper concludes by discussing the implications of these findings for the design of chatting apps and providing recommendations for future research in this area.

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