User and community co-production of public services first became topical in the late 1970s, both in private and public sectors. Recent interest has been triggered by recognition that the outcomes for which public agencies strive rely on multiple stakeholders, particularly service users and the communities in which they live. Extra salience has been given to the potential of co-production due to fiscal pressures facing governments since 2008. However, there has been little quantitative empirical research on citizen co-production behaviours. The authors therefore undertook a large-sample survey in five European countries to fill this gap. This article examines an especially significant finding from this research -the major gulf between current levels of collective co-production and individual co-production. It explores the drivers of these large differences and examines what the social policy implications would be if, given the potential benefits, the government wishes to encourage greater collective co-production.

We employ data from an original survey of citizens in the UK, France, Germany, Denmark, and the Czech Republic to examine correlates of citizen co-production of public services in three key policy areas: public safety, the environment, and health. The correlates of co-production we consider include demographic factors (age, gender, education, and employment status), community characteristics (urban, non-urban), performance perceptions (how good a job government is doing), government outreach (providing information and seeking consultation), and self-efficacy (how much of a difference citizens believe they can make). We also report on results from a series of focus groups on the topic of co-production held in each country.Our results suggest that women and elderly citizens generally engage more often in co-production and that self-efficacy-the belief that citizens can make a difference-is an especially important determinant across sectors. Interestingly, good outcome performance (in the sense of a safe neighborhood, a clean environment, and good health) seems to discourage co-production somewhat. Thus citizens' co-production appears to depend in part on awareness of a shortfall in public performance on outcomes. Our results also provide some evidence that co-production is enhanced when governments provide information or engage citizens in consultation. The specific determinants vary, however, not only by sector but across national contexts.

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This paper aims to show that the Spanish central administration, as a representative of the Napoleonic tradition, has undergone considerable managerial changes in non-autonomous and semi-autonomous agencies characterised by their direct involvement in service delivery in spite of the failure of macro-changes and radical reforms of public administration. Design/methodology/approach -This paper provides case studies of "paths" of changes in three organisations. Findings -Through "layering" and "diffusion" of institutions as social mechanisms included in the historical new institutionalism account for innovation, specific organisations like the tax agency, social security and property registry have become more managerial in a state dominated by public law.Research limitations/implications -More in-depth case studies would make possible generalisation of how small changes can produce similar impacts or results than reform efforts at the macro-level. Originality/value -The use of historical neo-institutionalism and the exam of mechanisms as "layering" and "diffusion" for explaining change is presented.

Research into 72 regulatory authorities in four policy sectors (pharmacy, telecommunications, finances and pensions) in 18 Latin American countries shows that the institutionalization of meritocratic practices in the recruitment and careers of its staff has not been widespread, even in countries with a professionalized bureaucracy. The implementation of meritocracy could be partially explained through the policy sector and the influence of epistemic communities while alternative explanations like administrative legacies or the autonomy of the regulatory authorities to devise and implement personnel policies play a less important role. The institutionalization of meritocracy in ‘islands of excellence’ has policy implications for sustained merit-based strategies for the civil service. Points for practitioners This research has shown that the institutionalization of meritocracy is not widespread when considering recruitment and staff careers in 72 regulatory Latin American agencies. Successful meritocratic practices are partially explained by the policy sector in which these agencies operate. Economic regulated sectors (financial services, delivery of pensions and telecommunications) are more meritocratic than social regulated areas (pharmacy). Two explanations have been offered for this. On the one hand, meritocracy seems to be influenced by particular epistemic communities in which competition plays an important role (for instance, economists). On the other hand, agencies need to increase their credibility and attract the confidence of international donors and private regulated enterprises. These findings suggest that the introduction of meritocracy could be more successfully approached through a more individualized process (i.e. by targeting individual agencies) instead of launching overall civil service reforms with uncertain consequences.

The influence of national administrative institutions on contemporary reforms has often been noted but insufficiently tested. This article enriches the comparative perspective of administrative reform policies by focusing on four interrelated dimensions: the choices of reformers, institutional constraints, timing and sequencing and long-term trajectories. This article tries to determine whether most similar administrative systems exhibit analogous contemporary reform trajectories in content, timing and sequence. By comparing the administrative reform policies of two 'most similar' Napoleonic countries, France and Spain, this article analyses the commonalities and divergences of decentralisation, territorial state reorganisation, civil service reforms and policies that focus on performance management and organisational design. The article identifies the 'causal mechanisms' that characterise the specific role of institutions and considers both the role of context and the importance of policy intersections.