The paper presents a summarised theoretical background on leaders' spiritual intelligence (SI) and the service quality of organization research. SI is the new secular scientific paradigm of spirituality, which addresses fundamental challenges currently faced by businesses, influences all areas of life and provides individuals with the capability of sustainable performance at extraordinary levels. The links between SI and the service quality of organization is explained by the formed the conceptual interaction model which could help to emerge new possibilities for future theoretical and empirical research.

A long-standing belief is that spirituality has no place in the business world. This paper attempts to reveal a broader theoretical approach on the links between the spiritual intelligence of the leader and an organization's service quality. The scientific basis of the paper is the integration of two key insights related to different areas -spiritual intelligence and an organization's service quality. The problem of the paper is formulated as a question: what is the manifestation of the links between the spiritual intelligence of the leader and an organization's service quality? The aim of the paper was to disclose the manifestation of aforementioned links in the formed conceptual model of the interaction between the spiritual intelligence of the leader and an organization's service quality. The aim was achieved by performing the scientific literature analysis, synthesis, summary, comparison and interpretation of data. The analysis of scientific literature showed that SI touches core challenges currently faced by businesses, stimulates all areas of life, and gives individuals the ability to succeed in dealing with extraordinary situations. The importance of SI for the service quality of an organization is supported by the customers' satisfaction and perceptions of the quality of services, -which are significantly influenced by the behavior and attitudes of the service organization's employees -especially the leaders. The expression of the links between spiritual intelligence of the leader and an organization's service quality was revealed along with further research directions.

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The paper is based on the analysis and synthesis of scientific literature with the aim to disclose the peculiarities of pedagogical problem-solving as well as decision-making. It highlights the complexity of pedagogical decision-making. Most research of pedagogical decision-making concentrates on various constituents and psychological factors that are directly related to the features of teachers' personality. Some research of pedagogical decision-making focuses on the process of decision-making. Trying to answer the research question, this paper attempts to reveal the main groups of factors that influence the pedagogical decision-making. The theoretical framework, which is based on the insights concerning the pedagogical decision-making factors, is presented.

Highlights This paper introduces the 4W framework of consistent problem solving through values. The 4W suggests when, how and why the explication of values helps to solve a problem. The 4W is significant to teach students to cope with problems having crucial consequences. The paper considers challenges using such framework of thinking in different fields of education.