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This study attempts to study the evolution of the Internet of Things (IoT) and its implications on the business environment in terms of understanding consumer behaviour and enhancing customer satisfaction through a literature review. A literature search is carried out focussing on the application of IoT for capturing consumer behaviour and enhancing customer experience and satisfaction. NVivo is used to identify the themes of the selected studies and cluster them based on the closeness of themes. It is found that the increasing quest for customer centricity and sustainability in an ever-changing technology environment have made businesses realize the potential benefits of IoT in terms of differentiation and competitive advantage. The perceived benefits influence IoT acceptance and customer satisfaction. However, the perceived risk associated with IoT in terms of privacy and security is a significant challenge for businesses. The future of IoT is based on how businesses are going to mitigate this challenge. While most of the studies suggest frameworks concerning IoT adoption and customer satisfaction in particular sectors or products, this study is unique in a way that it summarizes those studies and gives a brief view of IoT adoption to enhance customer satisfaction across different sectors, products and services.

The rapid development of digitalization has impelled countries to adopt electronic government (e-government) to improve quality and efficiency, reduce costs and establish transparency in their transactions with the citizens, thereby, strengthening the government-citizens relationship. As e-government has become pivotal for development, it is essential to understand various frameworks available in the literature for evaluating a country’s e-government at different phases, from e-readiness to the realization of end benefits. Hence, this paper briefly reviews the e-government literature focusing on e-readiness, adoption, citizen engagement and performance and quality assessment frameworks. Further, a thematic analysis of the selected studies is carried out using NVivo and QDA Miner to map the main themes and subthemes and the associations among the selected studies. This paper contributes to the e-government literature with clear academic insights into different variables and dimensions in association with the evaluation of e-government and by setting a future research agenda for developing a holistic evaluation framework.

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The present study comparatively analyzes digital governance services of Indian Higher Education Institutions (HEIs) from employees' perspective. Digital governance services of five prominent Indian HEIs established by central and state governments were analyzed empirically from employees' (back and front end digital governance service providers) perspective. Five dimensions were extracted on the basis of extensive literature review, models, NeSDA & UNDESA methodology and through Confirmatory Factor Analysis (CFA). Responses of 100 back and front end digital governance service providers, working at different levels in Central and State Universities of India, were collected through in-depth personal interviews and observation checklist. The study highlights the status of digital governance services and major factors liable for structural gaps. The study concludes that for sustainable digital governance, progressive services involvement of employees' must be ensured from planning phase. The outcome of the study would assist and guide the policy makers, developers and administrators of Indian HEIs to accredit the employees' perspective to achieve good and sustainable digital governance.