In many business sectors today, focus on quality as a competitive tool is being replaced by a focus on innovation. Research exploring connections between quality management, innovation, and company performance suggests that quality is 'necessary but insufficient' in business today. In short, managers need to know how to adapt their quality management practices to achieve innovation performance in addition to quality performance. West coast U.S. forest products manufacturers were surveyed about their quality management practices and performance with respect to both quality and innovation. Results were analyzed to identify two categories of high-performing firms: those achieving primarily quality outcomes and those achieving both quality and innovation outcomes. Executives from firms in each category were interviewed to provide detail on management practices. Results suggest firms must first change how they view innovation; firms that were primarily focused on quality rather than innovation viewed innovation as an end rather than the means to some other business goal. The most significant finding is related to how firms interact with customers-firms focused on innovation proactively seek to identify and meet customers' needs whereas quality-focused firms primarily emphasize reacting to customer complaints. Findings suggest several areas where managers can focus to improve innovation performance.

A common challenge related to hardwood plywood is checking along the grain of face veneers. This study tested the hypothesis that face checking of rotary peeled maple veneer plywood will be greater on the loose side of the veneer and that checking will be reduced by the application of a clear film-forming finish. Fifteen panels were constructed with the tight side of the face veneer oriented out (i.e. exposed to the atmosphere) and 15 with the loose side of the face veneer oriented out. Half of each panel was finished with lacquer and the other half left unfinished. Panels were conditioned in a hot, wet chamber, visually inspected, and then inspected again after conditioning in a hot, dry chamber. Contrary to conventional wisdom, panels oriented with the tight side of the face veneer oriented out checked significantly more than panels with the loose side oriented out. There was no effect due to finishing. Because these findings are contrary to established practices, further investigation is warranted.

Common methods for assessment of surface checking in decorative plywood panels rely on manual handling and visual inspection of specimens, a laborious procedure practically limiting the number of materials and variables that may be considered within one project. In this study, a new automated optical method for detection and measurement of checks has been developed. This method was based on the digital image correlation principle, which allowed identification of checks as small as 0.2 mm wide and 1 mm long. Continuous measurement allowed reliable check counts, and measurement of check dimensions as they develop during exposure to drying conditions. A check severity index has been proposed. The method has been validated in exposure tests conducted in harsh but realistic conditions, to increase the likelihood of checking and reduce the test duration to 4 h. In addition, an innovative test setup allowed near simultaneous monitoring of check development in up to 48 panel specimens sized 30 × 30 cm. The efficiency of the method allows studies to examine an unprecedented number of treatments and replicates.

Wood used in exposed exterior applications degrades and changes color due to weathering. Expanded use of mass timber is resulting in architects increasingly designing structures with wood in exterior exposure. Coatings can reduce the effects of weathering and prolong the visual characteristics of wood. However, coating performance depends on a variety of factors including the blend of resins, oils, pigments, and binders. Coating manufacturers often claim superior performance for products, but data directly comparing different coatings on different species is rarely publicly available. Premature coating failure increases long-term building maintenance expense while potentially enhancing biological degradation and reducing service life. This study compares the performance of 12 exterior wood coatings on 5 wood species. Performance was evaluated according to changes in the components in the International Commission on Illumination (CIE) L*a*b* color space of images taken at 6-month intervals over 18 months of the wood samples. The analysis was performed using Welch’s ANOVA, Games–Howell pairwise comparisons tests, and a clustering procedure using distances between each pair of groups means for the 18 months ΔL*, Δa*, Δb* values. Most of the coatings lost their protective effects within 1 year of exposure due to combinations of biological and ultraviolet radiation (UV) degradation illustrating the difficulty of protecting timber in exterior exposures. This study provides a guide for users wishing to specify coatings for exposed wood in mass timber structures.

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