The purpose of this action research was to investigate the use of YouTube videos and interactive activities in stimulating critical thinking among students from a public university in Malaysia. There were 50 students of mixed background, comprised of local and foreign students who participated in this study which lasted for one semester. Data was collected using a few approaches which included video recording of the lessons, students' and researcher's reflections and role play. In this paper, we specifically focus on the students' reflections of their experience while using YouTube videos. Thematic analysis was conducted to examine the themes that emerged in their reflections. Using Lewin's Action research model supported by Constructivism Theory, a-four stage action research consisted of planning, acting, observing and reflecting were conducted. We found that YouTube Videos were fun and interesting, increased students' participation and engagement and enhanced their critical thinking skills. The students were able to participate actively and demonstrated strong interest in the learning process as they were able to understand lectures better by visualizing the content and relating it to real workplace. Our study revealed the potential of YouTube video as a tool for stimulating students' learning and enhancing their critical thinking.

Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector. Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity. Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia. 1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate. The result revealed that there was a significant relationship between role ambiguity and job performance of employees.

Innovative work behavior plays a central role in the long-term survival of knowledge-intensive business services in Malaysia. Even though innovation and creativity and their influences on the Malaysian economy and its future growth are important, research on this area is still inadequate. Underpinned by the Social Exchange Theory, this empirical study attempts to determine the relationship that may exist between pro-innovation climate, leader-member exchange (LMX), and social capital with the innovative work behavior (IWB) among the knowledge workers in the KIBS sector in Malaysia. A quantitative method was utilized and a total of 1520 questionnaires was distributed and resulted in 20.6% response rate. The results revealed that there were significant relationship between pro-innovation climate, social capital and leader-member exchange with the innovative work behavior of knowledge workers. In addition, among the three independent variables, pro-innovation climate had been found to be the most significant predictor of innovative work behavior.

The small and medium enterprises (SMEs) have contributed to the economic growth and competitiveness of many countries. However, as the SMEs continue to grow as an important entity in many economies including Malaysia, many factors have dampened such progress. While previous studies had focused on its macro perspective in terms of firm level and industry level performance, this study attempted to address the basic issue of SMEs employees in terms of their job performance. This study is underpinned by the theory of job performance and further supported by the theory of congruence. The main objective of this research is to investigate on the relationship that may exist between three variables comprised of competency, person-job fit and the employees’ job performance in the context of service SMEs. Using a quantitative method, a sample of 324 responses was collected using a mail survey from 1500 distributed questionnaires. Results show significant relationships between competency, person-job fit and the job performance of employees. Conclusions and implications of the study were discussed

Today, innovation is no longer belongs to the research and development (R&D) lab per se. In fact, innovation can be considered more of a product of the human creative mind with an inherent tacit knowledge. In order to be a successful knowledge-based economy, employees must continually be innovative. As such, this research which relates to innovation by and large will assist in creating better understanding of innovation from the behavioral perspective. In the context of business, innovation has long been embraced by organizations seeking to remain viable, effective and competitive in a dynamic business environment. Looking at the perspective of individual level innovation, this study seeks to examine whether employees' innovative work behavior (IWB) can be influenced by leader-member exchange (LMX) and the social capital (SC) in the knowledge intensive business services (KIBS) sector in Malaysia. Using questionnaire mail survey a total of 318 data was obtained from the knowledge workers of the Multimedia Super Corridor (MSC) status companies in Malaysia. The findings show that LMX and SC was significantly and positively related to IWB. The result also reveals that SC has a stronger influence on the IWB of employees as compared to LMX. Discussions and implications of the study are discussed.