<p><em>This study aims to uncover the effect of transformational leadership toward procedural justice and it’s impact on the positive emotions of Indonesia Civil State Apparatus (CSA). This study used respondents which</em><em> located in</em><em> Jakarta, Makassar, Palu, and Ambon. As such as we know, perceptions of transformational leadership and procedural justice in government environmental can variably by employees. Thus, it will have the tendency to affect positive emotions. Preventing the bias response, the Social Desirability Response (SDR) test was conducted. Sample size in this study was 572 respondents by a survey. purposive sampling technique was used to gain respondents. This study gives an evidence that transformational leadership in government agency could explain and predict  procedural justice which perceived by CSA. Subsequently, procedural justice could affect CSA positive emotions</em>. <em>This study proved that transformational leadership could explain and predicting organizational citizenship behavior as a whole.</em></p>

The model which was widely known and describes the concept of service quality is the Service Quality (SERVQUAL) model proposed by Parasuraman et al (1985). However, this model has a limitation, because its application merely for service providers in the business sector, not for service providers in the public sector and service providers in the education sector. In education sector, facilitators are always involved in interpersonal interaction with the training participants. Some researchers agree to uncover the relationship between the emotional intelligence of service providers and service quality. Based on the literature review, there are limited studies in the field of education and training of the Civil Service Apparatus, especially regarding the relationship between emotional intelligence and service quality. Thus, this study aims to reveal the effect of facilitators’ emotional intelligence on service quality with respondents from participants of Basic Education and Training (Diklatsar), Leadership Education and Training 3 (Diklatpim 3), and Leadership and Education Training 4 (Diklatpim 4) at HRDA Province. This study uses quantitative methods. The sample size in this study was 462 people who were collected through a survey with a purposive sampling technique. The data analysis technique used is SEM through a two-stage approach. The results showed that the facilitators’ emotional intelligence of  HRDA of Central Java, East Java, West Java,   Jakarta, Banten, Central Sulawesi, and North Sumatera Provinces,  had a significant positive effect on the quality of service with social awareness as the indicator with the highest effect.