In the wake of the pandemic, telework became relevant to more employees than before. Researchers suggest both positive and negative impact of telework on employees. The study examines office workers’ self-reports on the impact of teleworking on their subjective well-being, health, and productivity. Data (N = 475) were collected from teleworkers in Lithuania during the COVID-19 pandemic. Findings indicate that teleworking during the pandemic had a negative impact on the well-being (in work-life balance aspect) and health (mostly in terms of mental exhaustion) of office workers, while work performance suffered relatively less. Also, this study revealed three original observations. First, well-being evaluations of teleworkers were found to be most correlated with close relationships and age. Second, teleworkers who live with their parents have the most positive evaluations of teleworking in all three areas: well-being, health, and productivity. And third, the overlap between family and work when working from home increases the likelihood that women and young workers will be less concerned about healthy living habits. This study contributes to a better understanding of the factors teleworkers face when working at home and can help companies improve their hybrid working strategies.

The article deals with the problem of teleworking. Due to the constraints of the pandemic, the education sector has undergone a dramatic change, with teachers and students en masse moved to work from home. In the past, digital solutions have gradually penetrated the education sector, but the pandemic has turned the process into social innovation in the broad sense and performance innovation in the narrow sense. The latter aspect is addressed in this article. The paper aims to reveal the effect of the transition to teleworking on employees in the education sector. Based on the survey results, the study reports experiences of higher education and college professors, secondary schools and vocational schools' teachers and managerial staff in terms of personal well-being, management quality, and performance. The paper is novel in terms of the scope of the study: it analyses the teleworking issue in different educational institutions. In addition, the study compares the experiences of education staff and managers. There is a lack of such research in the scientific literature in the education sector. The research confirms that telecommuting managers experienced less shock and fatigue than professors and teachers. In addition, university professors proved to be the best prepared to work in innovative ways, but they also rated the performance of their managers' management work the worst among all educational institutions. Meanwhile, while teachers in secondary schools rated telework the most negatively, they rated the ability of their leaders to lead the team in extraordinary conditions the best. The research results can be useful for education leaders and policymakers as well as for researchers dealing with the topics of teleworking, teachers' job performance, employee fatigue, and leadership competencies.

The paper aims to take a novel look to customer satisfaction with B2B service through the lens of customer perception of service quality criterions. By literature review, service quality models define sets of key factors, however, do not rank them by significance. Based on AHP analysis of expert interview results, we argue that the current models of service quality reflect business customer perceptions partially. This is a gap in B2B service quality knowledge that this study seeks to fill. The quality criterions play a role in building a positive balance between the customers’ expected and perceived value of services. Thus, we propose the model of customer satisfaction with factors divided into essential, significant, sufficient, and marginal according to their level of significance. The model may encourage academics to understand customer satisfaction criteria in service quality not only as generic sets but also at the importance of the criteria themselves in relation to each other. In the aspect of practical implication, the model can help B2B enterprises to rationally manage resources on set quality priorities to achieve customer satisfaction and, hence, to ensure organization sustainability by more effective organizational resource management. The model also can benefit B2B customers when considering service providers capable of delivering service quality which meets the expectations.

The COVID-19 pandemic has brought great difficulties for the deaf, the blind and people with disabilities in general, in addition to the difficulties of everyday life. This study aims to examine the public interest in the social integration of the deaf and hard of hearing community during the pandemic and the pre-pandemic period in the context of an inclusive society. The empirical study is based on the analysis of statistical data provided by Google Trends, which is a big data analysis, relative measurement and information visualisation tool that allowed to get insight on gaps and inconstancy of information seekers’ interest within categories of science, people and society, law and government, and health. The study encourages researchers and social policy makers to pay extra attention to the social inclusion of the deaf, which, according to the research data, worsened during the pandemic more than other groups of the disabled.