Objectives: to analyze the nurses' work process in an Emergency Hospital Service. Methods: a qualitative, exploratory and descriptive research conducted with 17 nurses from the emergency service of a high complexity hospital in southern Brazil. Data were collected through interviews, focus group and document analysis. Data analysis followed the thematic content analysis framework. Results: four categories emerged: Work environment characteristics; Assistance dimension; Management dimension; Care management. Final Considerations: the nurses' work process in Emergency Hospital Service is characterized by the peculiarities of the setting, with centrality in care and care management aiming at quality care and safety to patients.

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Objective: to know the perception of nurses managers about the management process in nursing. Method: this is a descriptive study with a qualitative approach carried out in a university hospital in the south of Brazil, with six nurses managers. The data were collected through a semi-structured interview, transcribed and then submitted to the Content Analysis Technique in the Categorical Analysis modality. Results: three categories emerged: << Managerial skills and duties of the nurse manager >>, << Shared management >>, << Management of care >>. Conclusion: nurses in the management of a university hospital in the southern Brazil perceive the management process under three main aspects: managerial skills and nursing manager roles, shared management and care management. Descriptors: Nursing; Health Management; Nursing Supervisory; Practice Management; Management. RESUMOObjetivo: conhecer a percepção de enfermeiros gerentes sobre o processo de gestão na enfermagem. Método: estudo descritivo com abordagem qualitativa, realizado em um hospital universitário do Sul do Brasil, com seis enfermeiros gerentes. Os dados foram coletados por meio de entrevista semiestruturada, transcritas e submetidas à Técnica de Análise de Conteúdo na modalidade Análise Categorial. Resultados: emergiram três categorias << Competências gerenciais e funções do enfermeiro gerente >>, << Gerência compartilhada >> e << Gerenciamento do cuidado >>. Conclusão: os enfermeiros em cargo de gerência de um hospital universitário do Sul do Brasil percebem o processo de gestão sob três principais aspectos: competências gerenciais e funções do enfermeiro gerente, gerência compartilhada e gerenciamento do cuidado. Descritores: Enfermagem; Gestão em Saúde; Supervisão de Enfermagem; Gerenciamento da Prática Profissional; Gerência. RESUMENObjetivo: conocer la percepción de enfermeros gerentes sobre el proceso de gestión en la enfermería. Método: estudio descriptivo com enfoque cualitativo, realizado en un hospital universitario del sur de Brasil, con seis enfermeros gerentes. Los datos fueron coletados por meio de entrevista semi-estruturada, transcritas y a seguir sometidas a la Técnica de Análisis de Contenido en la modalidad Análisis Categorial. Resultados: surgieron tres categorías << Competencias gerenciales y funciones del enfermero gerente >>, << Gerencia compartida >>, << Gerenciamiento de cuidado >>. Conclusión: los enfermeros a cargo de la gerencia de un hospital universitario del sur de Brasil notaron el proceso de gestión sobre tres principales aspectos: competencias gerenciales y funciones del enfermero gerente, gerencia compartida y gerenciamiento del cuidado.

Aim: Understand the significance of the incorporation of the pressure injury protocol in the care management performed by nurses. Method: Qualitative research using a methodological framework based on the Grounded Theory. Data were collected through a semi-structured interview, with 22 nurses from a university hospital, from July to September 2014. Results: The central phenomenon "Making the Pressure Injury Protocol meaningful as a Nursing Qualification Tool for Managerial Care", composed of the category "Qualifying the professionals for the management of care" and its four subcategories, which are: "Perceiving the professional qualification from the protocol", "Considering the protocol a teaching tool", "Perceiving the protocol as an instrument of education in service", and "Evidencing the importance of protocols in patient safety". Conclusion: The study showed that the protocol is a tool of care, as well as an instrument of education in service, which makes management of care safer and also promotes professional qualification.

Objective: To describe the instruments used by nurses for the management of care in face of the demands of the emergency hospital service. Method: This is a qualitative study, with triangulation of data from interviews, focus groups, and documents, conducted with nurses from an Emergency Hospital Service in a state in southern Brazil. Data were subjected to thematic content analysis. Results: Seventeen nurses participated in the study. The categories emerging from this study were view of the whole picture, definition of priorities, and physical instruments. These instruments are used by nurses to manage multiple tasks and provide adequate care to patients with different levels of complexity, in the face of an intense and unpredictable work process due to the constant demand for care. Conclusion: The instruments used by nurses in their work process are mainly skills and attitudes developed as a coping strategy at an intense and complex work environment.