This study aimed to determine the Influence of planning, organizing, actuating and controlling  toward the performance of the State Civil Apparatus at the Molawe District Office, Konawe Utara Regency  simultaneously and partially. The sample in this study as many 35 people Apparatus State Civil who worked at the Molawe District Office, Konawe Utara Regency. Analysis tool  used is quantitative analysis using Multiple Linear Regression Analysis.The results showed that the simultaneous functions of planning, organizing, actuating and controlling had  significant effect on the performance of the State Civil Apparatus at the Molawe District Office, Konawe Utara Regency. And partial functions of planning, organizing and actuating had positif significant effect on the performance of the State Civil Apparatus at the Molawe District Office, Konawe Utara Regency, so that the hypothesis can be accepted.

Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas layanan terhadap loyalitas pelanggan produk fashion pada online shopping melalui media sosial facebook pada grup online shopping Baubau Jual Beli (BJB). Penelitian ini dilakukan di Kota Baubau dengan obyek penelitian yaitu mahasiswa di Kota Baubau yang menggunakan online shopping sebagai pelanggan produk fashion melalui media social online facebook. Populasi penelitian ini adalah semua mahasiswa di Kota Baubau yang berbelanja di grup facebook Baubau Jual Beli (BJB). Penelitian ini menggunakan teori rescoe dan teknik sampling (accidental sampling) yang berdasakan kebetulan ditemui di lingkungan kampus Universitas Dayanu Ikhsanuddin dan sesuai dengan kriteria yaitu mempunyai media social facebook dan telah bergabung dalam grup Baubau jual beli (BJB) serta minimal telah 2 kali berbelanja produk fashion di grup facebook Baubau Jual Beli (BJB). Dalam penelitian ini terdapat 2 variabel yang terdiri dari 1 variabel independen (kualitas pelayanan) dan 1 variabel dependen (loyalitas pelanggan), maka jumlah anggota Sampel yang diambil untuk penelitian ini adalah 60 responden. Variabel yang diamati yaitu X1. Tangible (Bukti Fisik), X.1.2 Reliability (Kehandalan), X.1.3. Responsive (Ketanggapan), X.1.4. Assurance (Jaminan), X.1.5. Empathy (Empati) dan Y1.1. Purchase intention, Y1.2. Word-of-mouth, Y1.3. Price sensivity, Y1.4. Complaining behavior. Hasil penelitian menunjukkan bahwa secara parsial kualitas layanan berpengaruh signifikan dan positif terhadap loyalitas pelanggan produk fashion pada online shopping Baubau Jual Beli (BJB).Kata Kunci: Kualitas Layanan, Loyalitas Pelanggan, Online Shopping

Abstrak. Tujuan dari penelitian ini adalah untuk menjelaskan pengaruh variabel Kepuasan Kerja dan Komitmen Organisasi terhadap kinerja karyawan pada Usaha Kecil Menengah Meubel di Kecamatan Puwatu Kota Kendari. Sampel dalam penlitian ini adalah sebanyak 31 orang, metode pengumpulan data menggunakan kuisioner, wawancara. Metode analisis data yang di gunakan adalah regresi linear beganda dengan menggunkan program Software spss 20.Hasil penelitian ini menunjukan bahwa Kepuasan Kerja dan Komitmen Organisasi berpengaruh positif dan signifikan terhadap Kinerja Karyawan. Kepuasan Kerja dan Komitmen Organisasi bernilai positif menandakan hubungan yang searah dengan hipotesis, dengan kata lain Kepuasan Kerja dan komitmen organisasi akan meningkatkan Kinerja Karyawan di Kecamatan Puwatu Kota Kendari.Kata Kunci: Kepuasan Kerja, Komitmen Organisasi, Kinerja Karyawan

The purpose of this study is to examine and explain the effect of service quality, trust and image on patient loyalty through satisfaction either partially or through mediation at the Waetuno Health Center, Kec. Regency Wangi-Wangi. Wakatobi. This research approach is a survey with an explanatory research design. Data collection was carried out cross-sectionally by using an instrument in the form of a questionnaire. Sampling used the accidental technique so that the number of respondents was 42. The analytical equipment used to test the hypothesis was Partial Least Square (PLS). The results showed that service quality had a positive and significant effect on goals, trust had a positive and significant effect on goals, image had a positive and significant effect on the effect, satisfaction had a positive and significant effect on loyalty, service quality had a positive and significant impact on loyalty, and trust had a significant impact on loyalty. positive and significant effect on loyalty, image has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty and trust has a positive and significant effect on loyalty through, and image has a positive and significant effect on loyalty through satisfaction.

This study aims to determine the effect of brand trust and consumer satisfaction on brand loyalty Mitsubishi Xpander at PT. Makassar Mandiri Putra Utama. The population in this study were all consumers at PT. Makassar Mandiri Putra Utama meanwhile, the sample is 30 samples. Data analysis was performed using multiple linear regression analysis techniques. The results showed that brand trust and consumer goals had a positive and significant effect on brand loyalty on Mitsubishi Xpander at PT. Makassar Mandiri Putra Utama