Ccontinuous intention is one of key indexes to measure the success of enterprise information system. Hence, it is important to predict user's continuous intention to prevent disasters caused from poor continuous intention behavior to company. Expectation Confirmation Theory Information System (ECT-IS) model, continue intention is predicted by satisfaction. This research argues satisfaction can be fully mediated by attitude. Furthermore, continuous intention can be predicted and facilitated by attitude. Research result showed attitude can predict continuous intention, meanwhile, enhancing explanatory power of continuous intention. Research result showed attitude fully mediating between satisfaction and continuous intention. Research results suggest top managers should pay attention and allocate resources to boost user's attitude rather on rescue multifarious trivial dissatisfaction deviations. Dissatisfaction deviations were diminished into elevated attitude. Ultimately leads to optimal usage of the IT system.
Abstract. It is time to consider enjoyment factor into enterprise information system (EIS) as young man getting used to always fun from Facebook, iPhone. This study integrated enjoyment into EIS success model of DeLone and Mclean. The study result showed that enjoyment plays a key role to EIS success model through its impact to user's satisfaction and continuous intention. This study made contribution to academy as well as IT industry. The suggestions derived from study result also conducted.
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