Compared to earlier mobile network generations, the 5G system architecture has been significantly enhanced by the introduction of network analytics functionalities and extended capabilities of interacting with third party Application Functions (AFs). Combining these capabilities, new features for Quality of Experience (QoE) estimation can be designed and introduced in next generation networks. It is, however, unclear how 5G networks can collect monitoring data and application metrics, how they correlate to each other, and which techniques can be used in 5G systems for QoE estimation. This paper studies the feasibility of Machine Learning (ML) techniques for QoE estimation and evaluates their performance for a mobile video streaming use-case. A simulator has been implemented with OMNeT++ for generating traces to (i) examine the relevance of features generated from 5G monitoring data and (ii) to study the QoE estimation accuracy (iii) for a variable number of used features.

This chapter discusses prospects of QoE management for future networks and applications. After motivating QoE management, it first provides an introduction to the concept by discussing its origins, key terms and giving an overview of the most relevant existing theoretical frameworks. Then, recent research on promising technical approaches to QoE-driven management that operate across different layers of the networking stack is discussed. Finally, the chapter provides conclusions and an outlook on the future of QoE management with a focus on those key enablers (including cooperation, business models and key technologies) that are essential for ultimately turning QoE-aware network and application management into reality.

Network operators generally aim at providing a good level of satisfaction to their customers. Diverse application demands require the usage of beyond best-effort resource allocation mechanisms, particularly in resource-constrained environments. Such mechanisms introduce additional complexity in the control plane and need to be configured appropriately. Within 5G mobile networks, two new mechanisms for QoS-aware resource allocation are introduced. While QoS Flows enable specifying various QoS profiles on a per flow granularity, slices are dedicated virtual networks, strongly isolated against each other, with aggregated QoS guarantees. It is, however, unclear how QoS Flows and network slicing can optimally be exploited to ensure a high customer QoE while efficiently utilizing the available network resources. We address this research question and evaluate the outlined interplay using the OMNeT++ simulation environment in a multi-application scenario. We show that resource isolation induced by slicing may negatively affect application quality or system utilization, and that this impact can be overcome by finetuning the system parameters.

Since their first release, 5G systems have been enhanced with Network Data Analytics Functionalities (NWDAF) as well as with the ability to interact with 3rd parties' Application Functions (AFs). Such capabilities enable a variety of potentials, unimaginable for earlier generation networks, notable examples being 5G built-in Machine Learning (ML) mechanisms for QoE estimation, subject of this paper. In this work, an ML-based mechanism for video streaming QoE estimation in 5G networks is presented and evaluated. The mechanism relies on an ML algorithm embedded in NWDAF, the collection of 5G network KPIs, and the collection of QoE information from video streaming service provider, i.e., the 3rd party AF. The mechanism has been evaluated in terms of QoE estimation accuracy against the cost in terms of required input sources and data for the estimation, and its performance has been compared to alternative methodologies not making use of ML. The evaluation, via simulation activity, clearly highlights the benefits of the proposed mechanism. Based on the derived results, the required input sources are ranked with respect to their importance.

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