Based on the presented stepwise approach, a high-fidelity Housing Enabler prototype app was successfully developed. The development process has emphasized the importance of combining design participants' knowledge and experiences, and has shown that methods should seem relevant to participants to increase their engagement.
The present paper is concerned with professional egovernment seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere "look-ups." Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.
KeywordsE-government, information seeking behavior, professional information use, system design, indexing practice, information searching.
This paper investigates business intelligence (BI) tasks, use and users in aworkplace setting. The study reports on a mixed methods study of users in three different typesof organisations employing BI. 1052 respondents answered a survey and 15 individual and 3group interviews were conducted to elaborate on the survey results. The study finds that themajority of public BI users are employees, and fewer managers and students, that are handlinga variety of tasks. Although they can experience challenges learning and using the BI system,they are still satisfied with it from different perspectives.
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