This article discusses the main developments in information technologies of the hotel business, which is especially relevant due to the fact that today the process of economy digitalization in the Russian Federation significantly influences hospitality industry. Automation of hotels associated with the use of modern technologies particularly improves the quality of customer service. In this research major trends in the development of information technologies in hotel business were identified. They include: cloud computing, artificial intelligence, blockchain, augmented reality, etc. This paper defines the main problems of introduction of modern information technologies in hospitality industry. The study revealed that currently, information technologies are improving rapidly, directly impacting hotel business, but also assessing hotel market of the Russian Federation. In terms of development and use of modern information technologies it is important to note that a lot depends on management of a specific hospitality enterprise.

The study is devoted to the analysis of the efficiency of use and the effectiveness of disclosing the intellectual capital (IC) of a trading company operating in the market of the Russian Federation. The subject of the research is an assessment of the quality of disclosure of information about the IC company involved in the creation of financial results of activities and the growth of the company’s value. The study examines the assessment of IC and the search for links between the involvement of IC in the formation of the financial result of a trading company and the degree of its reflection in the company’s annual reports. Methods of using intellectual value-added coefficients (VAIC) such as the trademark logo (written as ™), Calculated Intangible Value (CIV) and content analysis of the company’s annual reports are used to assess the IC and its elements. The influence of IC and its components, on the financial results of a trading company are also investigated and calculated using various methods. It is shown that there are no statistically significant relationships between the assessments of IC and its elements obtained using financial ratios, and those obtained using content analysis. This indicates that the opinions and assessments of the heads of a trading company regarding IC are formed regardless of the size of IC involved in the formation of economic results and testifies to the absence of an effective investment management policy in the studied company. Some of the results obtained confirm the trends in IC structures previously observed for companies in other industries. The results also indicate that the existing system for preparing annual reports does not sufficiently consider the size, dynamics and efficiency of using the intangible assets of a trading company. The results of this study are likely to be useful to management and academics.

The article presents the development of a reference model for the “Purchase” business process as an element of modeling the basic business processes at FMCG chain retailing companies. In many ways, the rationale for the development of a business architecture model is related to the understanding of factors that push chain companies to search optimization solutions in terms of organizing their work. In these conditions, modeling basic business processes of the company is essential for the construction of architectural solutions of FMCG retail network companies. The models are based on a hierarchical principle that allows to consistently move to the next level of detail, as long as the model is not described in as much detail as necessary to solve specific problems of FMCG chain retailing companies. In accordance with the aim of the study, the basic business processes of FMCG-retail network companies are identified, a typical structure of the “Purchase” business process is presented, a contextual chart of the top level of detail and a subsidiary model of the “Purchase” business process are consistently developed (the IDEF0 notation is used in this study). On the basis of top-level models, models of subprocesses of business process A1 “Purchase” are developed: A1. 1 “Purchasing planning”; A1. 2 “Choice of Suppliers; A1. 3 “Conclusion of the Contract with Supplier”; A1. 4 “Operational management of Deliveries”; And 1.5 “Assessment of suppliers”. The developed models can be used in construction of architectural solutions in FMCG chain retailing companies.

The development of innovative technologies in Russian retail is connected with the change of consumers’ relations models. They acquire a new format, accents and technologies of trade presentation change. Nowadays the omni-channel concept replaces the traditional selling concept. The key goal of the paper is to determine the main directions of digitalization in retail. The sub goals are to study the customers’ preferences in the use of digital sales channels and to identify the prospects of creating an information customer base that available for all sales channels. The study was conducted on the basis of statistical analysis methodology. The study results have showed that the omni-channel concept represents an integrated and systematic approach to sales. The modern customers’ tastes and needs are changing very fast and the priority purchase channels are also changing along with them. The desire of a particular person to make a purchase arises as a result of the impact of diverse and multidirectional information. The purchase decision requires access to a sales channel. It can be offline store, online store, mobile devices, social networks, phone call, etc. A seller that uses all possible sales channels gains a significant competitive advantage. The buyer will be guided by the principles of speed, convenience and minimum costs.

No abstract