PurposeThis study aims at introducing a claim management model based on building information modeling (BIM) for claims that can be visualized in BIM models.Design/methodology/approachBased on the results of a questionnaire survey, 10 claims were identified as claims that can be visualized in BIM models (named hard claims in this study). Then, a BIM-based claim management model was developed and used in a case study.FindingsA BIM-based claim management model is represented. The claim management process through this model consists of four steps: (1) extracting project information, identifying conditions prone to claim and storing them into a relational database, (2) automatically connecting the database to building information model, (3) simulation of the claims in building information model and (4) final calculations and report.Practical implicationsThe proposed model can provide benefits to parties involved in a claim, such as early identification of potential claims, large space for data storage, facilitated claim management processes, information consistency and improved collaboration.Originality/valueThere are a few studies on providing solutions to claim management based on BIM process. Hence, the original contribution of this paper is the attempt to set a link between BIM and claim management processes.

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Building Information Modelling (BIM) fosters a collaborative working environment. With the industry moving toward this change, most practitioners believe that, compared to traditional methods, there will be a change in project liabilities and risk assignment. Design integration through BIM leads to ambiguity in determining the party responsible for the design. Therefore, BIM parties need to understand not only BIM but also the change in their responsibilities and think of solutions to liability and risk assignment. Based on the information gathered from three resources, this study aims at reviewing solutions to design liability assignment. These three resources are as follows: the existing research studies in the field of BIM adoption challenges, the existing contractual standards such as AIA G202, and contract conditions of 10 BIM projects. Findings indicate that there has been a lack of attention to design liability in BIM. The results provide significant insights into the status of BIM liability issue, the existing gaps in the knowledge, and potential future research.