Purpose Previous studies that have attempted to link TQM and employees’ satisfaction are either theoretical without empirical evidence or had limited outcome in scope as they link only few elements of TQM with employees’ job satisfaction and commitment. This study is warranted due to the paucity of insights into the impact of soft strategies on determining job satisfaction and commitment. Despite the considerable body of TQM literature that has evolved to examine the relationship between TQM and employees’ job satisfaction in various countries as well as industries there is no existing literature that recognizes the soft aspects of TQM within the context of the Indian manufacturing industry. The paper aims to discuss these issues. Design/methodology/approach On the basis of the proposed hypotheses a conceptual model was proposed and tested. A questionnaire survey was employed for data collection. The participants were 450 shop floor employees of three Indian manufacturing organizations. Findings The results have shown that six out of the nine soft aspects of TQM played a role in determining job satisfaction and commitment. The results have also shown that the predictors of both job satisfaction and commitment were the same except for the strength of prediction. The proposed model showed an acceptable fit. Originality/value This is the first study to examine the impact of soft aspects of TQM in determining job satisfaction and commitment in the Indian manufacturing organizations.

Purpose This paper aims to study the impact of psychological contract breach and employee stress on job outcomes such as job involvement and organizational citizenship behaviour in the Indian banking sector, with special reference to State Bank of India. Design/methodology/approach A questionnaire survey was administered. Data was collected from employees of a bank, which has undergone a merger. Validity tests were carried out to confirm the accuracy of the measurement variables. Regression analysis was used to test the stated hypotheses. A paired t-test was used to compare the level of job outcomes experienced by the employees before and after the merger. Findings The study has shown that psychological contract breach has an impact on job stress. Results also show that the merger has made a positive impact on the employees. Job involvement and engagement were found to be improved after the merger. Employees were also found to be more committed to the organization and exhibit high organizational citizenship behaviour. Practical implications The organizational restructuring has been long thought to play a crucial role in affecting the job outcomes of employees. This study reconfirms those concepts and provides implications for researchers and managers. Originality/value This study makes a significant theoretical contribution to the literature as this is one of the very few studies to deal with the impact of organizational restructuring on employee stress and job outcomes in the Indian Scenario.

The relationship among coping strategies, locus of control, and workplace wellbeing is examined. The model hypothesizes that coping strategies mediate the relationship between locus of control and work place well being. To test the model, data was collected from 154 software professionals using separate tools to assess coping strategies, locus of control and work place wellbeing. Model fit for the collected data was examined using structural equation modeling technique with the help of AMOS. Results support the view that coping strategies mediate the relationship between locus of control and work place wellbeing. While the path between locus of control and wellbeing is significant, the path between coping distraction and wellbeing is not significant.

This study examines the factor structure of the Hindi version of the Oxford Happiness Questionnaire (OHQ) (Hills & Argyle, 2002) in a sample of 1000 Indian university students. OHQ is a widely used in positive psychology research. Exploratory factor analysis (EFA)has resulted in six factors. Another study has been carried to test the results of EFA and other reported models with a sample of 800 students. Confirmatory factor analysis has resulted in the six-factor model showing a better fit against the other tested models. The study results support the multi-dimensional structure of OHQ. The factor structure of OHQ in India has some common factors and many differences when compared to the Euro-American studies.

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