This study explores how the employees of a financial firm use emotional arguments to construct different views of their employer's corporate social responsibility (CSR). It is theoretically based on the recent literature regarding employee perspectives of CSR, and especially on the role of emotions in CSR. Furthermore, the study utilizes rhetorical theory as a framework for data analysis. A qualitative study, based on face‐to‐face interviews, was conducted among 27 employees in a Finnish financial firm. The study identifies six categories of emotional arguments the employees used to construct views of where their employing organization's CSR is derived from. These categories relate positive emotions to satisfaction with the employing organization's CSR and negative emotions to dissatisfaction. The results show that employees also experience external pressures for CSR, but only implicitly, because they do not wish be embarrassed by their employer. Copyright © 2013 John Wiley & Sons, Ltd and ERP Environment

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Within recent years, the literature on employee–CSR relations has grown significantly. However, the research is fragmented throughout various journals and disciplines, and we still lack a comprehensive literature review on the topic to show what we currently know about the employee relationship with CSR, and what we do not know. In this study, we conduct a systematic literature review on employee relations with CSR, based 331 journal articles. We analyze their methodological and theoretical approaches. Based on their key findings, we build a categorization of dominant research findings and their connections. Building on our review, we show how the research has been dominated by a focus on the organizational implementation of CSR and organizational benefits. Employees have been mainly perceived as implementers of top‐down sustainability policies and as mediators towards organizational CSR‐related benefits. We also discuss the need for future research on the more active role of employees in CSR relations, especially bottom‐up change processes and understanding the role of tensions and complexities.

acceptability, argumentation, corporate environmental management, environmental values, stakeholder relations,