the purpose of this study is to investigate mutation and promotion system and its relation to employeesatisfaction and jobperformance of West Kalimantan Immigration Office.This study used descriptive qualitative research approach with Explanatory Research. 50 people were taken as sampleusing judgmental sampling method only to employees who have been transferred. Data was collected through questionnaires and analyzed using path analysis model. The results of this research answer the hypotheses: there is a significant influence of mutation on job satisfaction; there is a significant influence of promotion on job satisfaction; there is a significant influence of mutation on job performance;there is a significant influence of promotion on job performance, and there is a significant effect of job satisfaction on job performance. The datadiversity was explained using path analysis model of 62.2%, while the rest was explained by other variables not included in the model and error.

The research objective was to analyze the community satisfaction index (IKM) regarding the service quality of PDAM Pontianak City including the service standards carried out during the new normal transition based on Law  no. 19 of 2020. The qualitative descriptive research method uses primary data in the form of 100 customers taken purposively. Research indicators based on Law no. 25 of 2009. The analysis tool uses the IKM analysis and Cartesian diagrams. The results of the study found that based on the IKM analysis, the indicators that were not optimal were the speed of service, service procedures and implementation schedule. Based on Cartesian analysis found major improvements in service procedures and clarity of officers, as well as additional improvements in the form of service speed, fairness of service costs and certainty of service schedules

Survey research was conducted at Sekolah Bina Bhakti Kabupaten Kubu Raya with descriptive method. Variables consist of service performance that is limited to 5 (five) dimensions, namely reliability; responsiveness; guarantee; empathy; and manifestations. The main priority dimension of research variables is considered important to note, because the services undertaken by institutions have not been in accordance with the wishes of stakeholders. Therefore, the institution should do business so that user satisfaction can be achieved. Based on cartesian diagram mapping, the variables dimension is the ability of the officer to respond quickly to complaints, ease / speed in service, attention of officer to the complaint, ease in fulfilling the desire of service user. While low priority is considered important in the variable dimension of the flexibility of payment time in case of delay.

Tujuan penelitian adalah untuk menginvestigasi manajemen kinerja, keadilan dan kinerja karyawan pada PT Sunprima Nusantara Pembiayaan (Coumbia Finance) Pontianak. Pendekatan penelitian menggunakan deskriptif kualitatif dengan bentuk Explanatory Research. Populasi sebanyak 82 orang (penelitian sensus) yang datanya dikumpulkan melalui kuisioner dan dianalisis menggunakan model penyelesaian analisis jalur (Path Analysis). Hasil penelitian menjawab hipotesis bahwa terdapat pengaruh signifikan antara manajemen kinerja terhadap keadilan, adanya pengaruh signifikan antara manajemen kinerja terhadap kinerja karyawan, adanya pengaruh signifikan antara keadilan terhadap kinerja karyawan. Keragaman data yang dapat dijelaskan oleh model analisis jalur adalah sebesar 96,4% sedangkan sisanya dijelaskan oleh variabel lain yang tidak terdapat dalam model dan error.Kata kunci : manajemen kinerja, keadilan, kinerja karyawan

Penelitian ini bertujuan untuk mengetahui Upaya Meningkatkan Citra Perusahaan PT TELKOMSEL yang tepat dan berdaya saing dengan terlebih dahulu mengidentifikasi, menilai pelaksanaan kegiatan tanggung jawab sosial perusahaan PT TELKOMSEL Area Pontianak terhadap masyarakat secara luas guna mempengaruhi opini publik atau tanggapan balik sehingga dapat meningkatkan citra perusahaan. Penelitian ini menggunakan metode deskriptif yang dilakukan dengan survey (wawancara) kepada pihak PT TELKOMSEL Pontianak. Salah satu kegiatan yang dilakukan oleh tim Corporate Social Responsibility (CSR) TELKOMSEL dalam mensosialisasikan perusahaan yang bertema “Training IT” memfokuskan pada efektivitas kegiatan, aplikasi CSR yang sudah dilakukan adalah mengadakan “Training IT” tentang Matematika kepada 100 guru Matematika di Kota Pontianak.