This study shows that it is possible to design a seat pan and backrest based on the different contours of study subjects using 3D scan technology. However, translating the 3D scans into a prototype seat also showed that this can only be seen as a first step; additionally biomechanical information and calculations are needed to create ergonomic seats. Furthermore, it is not possible to capture all different human shapes and postures and translate these into one human contour shape that fits all activities and all human sizes.

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There is certainly room for economy-class travelers to make their trips more pleasant. A travel pillow might improve comfort. In this study, the comfort expectations and experience of travel pillows were examined. Comparing these 2 aspects indicated that it is not always possible to predict the comfort experience associated with a product based on a picture, and that there is a discrepancy between expected and experienced comfort. Experienced comfort is highest for travel pillows that restrict head movements in all directions in order to maintain a neutral posture. The results of this study also support earlier studies that suggested that discomfort experience can be predicted by observing the number of participants' in-seat movements; more movements result in higher experienced discomfort.

Differences in back contour started to appear above 400 mm vertical distance from the seat pan, which means that the design of a seat should facilitate this variation.