The May 20 2013 tornado in Oklahoma has demonstrated the short warning lead times of EF5 intensity tornadoes, even with the integrated Next Generation Weather Surveillance Doppler Radar network, remain a challenge both for governments responsible for early warnings and citizens who need to respond appropriately. Although research on government use of social media for adaptable disaster response is emerging, little is known about social media-mediated early tornado warnings and crowdsourcing in the e-government literature. This research, therefore, aims to reduce this gap in the literature through a case study of the National Weather Service's experimental use of Twitter for crowdsourcing hazardous weather reports from citizens during and in the immediate aftermath of the May 20 tornado. Our social network analysis and content analysis results found evidence for value of the #okwx Twittersphere to tie closely the government and volunteer citizen tornado watchers and enable multidirectional interactive conversations and crowdsourcing.
Abstract. Government transparency is critical to cut government bureaucracy and corruption, which diminish political accountability and legitimacy, erode trust in government, and hinder citizen engagement and government performance. Previously, Jakarta's local governments lacked government transparency, holding high-level meetings under a close-door policy, sustaining a critical and fundamental flaw in policy-making and fueling government inefficiency and corruption. Social media radically increased the speed, reach and transparency of information. Yet, social media-enabled government transparency has not been sufficiently investigated. This research presents strategic use of YouTube by Jakarta's new local government to "open doors" to high-level political meetings and other reform-oriented government activities for greater local government transparency. We conducted an analysis of 250 government-generated videos on YouTube viewed and liked by Jakarta's 7.8-million net-savvy citizens. We conclude transformational leadership's political will and strategic use of YouTube are the keys to advancing local government transparency and facilitating citizen engagement with government's reform initiatives.
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