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PurposePorts handle a significant portion of international cargo, so the performance of ports plays a major role in the economic development of a country. This paper aims to study how port performance depends on various interdependent factors and how it requires a holistic approach, which accounts for all the necessary criteria that contribute to the overall efficiency and performance.Design/methodology/approachAn integrated fuzzy DEMATEL-TOPSIS approach with an objective to evaluate the operational capability and financial performance of the ports is proposed. A case study is presented with an analysis of the major South Indian ports to assess port operational performance and evaluate various financial ratios to assess financial performance.FindingsThrough a review of the literature and based on the inputs from experts, six criteria affecting the operational performance and six financial criteria were identified. The debt coverage ratios turned out to be the most important, while the liquidity ratios were the least important. The six operational criteria have almost similar importance. The final results indicate a consistent overall performance by the Ennore Port, except during one financial year.Practical implicationsThe proposed solution approach helps to identify and concentrate on the criteria that affect port performance. It will also help to evaluate and understand the dynamics involved in the performance of ports.Originality/valueThis work highlights the key measurable operational and financial criteria that affect the efficiency of ports. The integrated fuzzy DEMATEL-TOPSIS approach provides a better way to evaluate and benchmark port performance.

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