Little is known about the usage, adoption process and long-term effects of domestic service robots in people's homes. We investigated the usage, acceptance and process of adoption of a vacuum cleaning robot in nine households by means of a six month ethnographic study. Our major goals were to explore how the robot was used and integrated into daily practices, whether it was adopted in a durable way, and how it impacted its environment. We studied people's perception of the robot and how it evolved over time, kept track of daily routines, the usage patterns of cleaning tools, and social activities related to the robot. We integrated our results in an existing framework for domestic robot adoption and outlined similarities and differences to it. Finally, we identified several factors that promote or hinder the process of adopting a domestic service robot and make suggestions to further improve human-robot interactions and the design of functional home robots toward long-term acceptance.

This article considers the suitability of current robots designed to assist humans in accomplishing their daily domestic tasks. With several million units sold worldwide, robotic vacuum cleaners are currently the figurehead in this field. As such, we will use them to investigate the following key question: Could a robot possibly replace the hand-operated vacuum cleaner? One must consider not just how well a robot accomplishes its task, but also how well it integrates inside the user's space and perception. We took a holistic approach to addressing these topics by combining two studies in order to build a common ground. In the first of these studies, we analyzed a sample of seven robots to identify the influence of key technologies, like the navigation system, on performance. In the second study, we conducted an ethnographic study within nine households to identify users' needs. This innovative approach enables us to recommend a number of concrete improvements aimed at fulfilling users' needs by leveraging current technologies to reach new possibilities.

Abstract. The study presented in this paper examined people's perception of domestic service robots by means of an ethnographic study. We investigated initial reactions of nine households who lived with a Roomba vacuum cleaner robot over a two week period. To explore people's attitude and how it changed over time, we used a recurring questionnaire that was filled at three different times, integrated in 18 semi-structured qualitative interviews. Our findings suggest that being part of a specific household has an impact how each individual household member perceives the robot. We interpret that, even though individual experiences with the robot might differ from one other, a household shares a specific opinion about the robot. Moreover our findings also indicate that how people perceived Roomba did not change drastically over the two week period.

No abstract