No abstract

We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a-real-application case: the evaluation of an IS project management business process.

Most of the existing social network systems require from their users an explicit statement of their friendship relations. In this paper we focus on implicit communities of Web users and present an approach to automatically detect such communities based on user's resource manipulations. This approach is dynamic as user groups appear and evolve along with users interests over time. Moreover, new resources are dynamically labeled according to who is manipulating them. Our proposal relies on the fuzzy K-mean clustering method and is assessed on large movie data sets.

The demonstration is devoted to the desktop-level interactions offered by Cador, a content-based document management system currently under development. Cador provides a rule-based language to query and manipulate large collections of documents distributed in repositories. The language is able to define the content of Virtual File Systems (VFS) as views over the document collections. This feature allows users to combine their familiar interface and desktop-based softwares with the powerful search and transformation tools provided by the underlying system.The demonstration shows how VFS views can be created on-demand to present a desktop-based virtual document organization and how standard desktop interactions can be captured and interpreted in terms of document management operations: creation, updates, annotation, derivation of new content thanks to transformation rules, sharing between users, etc. The example application is the management of a large bibliographic database: users can, with a few clicks, organize their bibliographic references, import new references, share them with a group of co-authors and automatically maintain a ready-to-use Bibtex file.

Nous nous intéressons dans cet article à la phase de réversibilité d'un processus métier de gestion de projet externalisé. Nous évaluons une partie de sa qualité : sa robustesse par rapport au risque de perte de connaissance des personnes impliquées dans le processus. Pour cela, nous nous appuyons sur le paradigme Goal-Question-Metric proposant une démarche de gestion de la qualité pour définir des métriques d'évaluation permettant de répondre en partie au besoin opérationnel. Les métriques que nous proposons utilisent des informations issues de l'analyse des réseaux informels sous-jacents aux tâches du processus métier ; ceci permet de tenir compte de la connaissance tacite des personnes. Nous discutons ensuite de quelques perspectives métier en nous appuyant sur les résultats de cette évaluation.