This study aims to examine the relationship between halal image and religiosity on the attitude of consumers towards purchasing Shariah-compliant hotel services in Klang Valley. Data collected using the survey method and 420 usable questionnaires were received from the respondents. A regression analysis was conducted to test the hypotheses. The results of the study showed that the proposed halal image, religiosity, and consumer attitudes variables have a significant effect on customer purchase intention towards the Shariah-compliant hotel. The result also shows that there is a significant relationship between attitude and customer purchase intention towards Shariahcompliant hotels. The result of this study would be able to assist the hotel managers in decision making, particularly in selecting the right image for Shariah-compliant hotels.
Boutique hotel recently gained popularity in Malaysia. However, there is no absolute information on boutique hotel due
to unclear segmentation of the type of accommodation for boutique hotel in Malaysia. However, some literature referred
boutique hotel as small, luxurious hotels with furnished rooms less than 100 in numbers. Due to its unclear segmentation,
the quality of facility and services are also insufficient. Therefore, the objectives of this study includes to determine the
relationship between guest satisfaction and customer revisit intention. This study measured consumer service experience
using LODGSERV in boutique hotel. This study uses ten items in LODGSERV dimensions to determine guest revisit
intention. Respondents are recruited among the guests who checked out from boutique hotels in Malacca. Four hundred
local and international tourists in Malacca participated in this study however only 391 usable data were received. Data
were collected between the month of October until November 2018, and later processed with SPSS for descriptive and
regression analysis. The findings revealed that using LODGSERV, it was showed that there is significant relationship
between guest satisfaction and their revisit intention when measured using LODGSERV. Thus hotel managers and owners
need to improve boutique hotels physical facility and services should they want to compete with the other accommodation
services.
KEYWORDS: LODGSERV, SERVQUAL, Boutique Hotel, Revisit Intention, Guest Satisfaction
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