South Tangerang is a new autonomous region in Banten Province that is established by Act No. 51 of 2008. The new autonomous region in Banten as expansion of Tangerang Regency has 7 districts. Based on Population Census in 2014 has 1.405.170 inhabitants. Population of male is 708.767 inhabitants and population of female is 696.403 inhabitants. Information found directly and through various media frequently reveals weaknesses of government services which reflect community dissatisfaction with the service personnel. The level of community satisfaction with the services of the community sector is still quite low, it is evidenced from several empirical studies on the quality of service in local government bureaucracy. Based on the initial observation, work motivation of goverment officials is played a role in realizing the quality of public services in the district of South Tangerang. Hence the author is interested in further researching and analyzing the impact of work motivation and service quality of apparatus to satisfaction community in the district level of South Tangerang. This study use nonprobability sampling as the sampling method. For the purposes of quantitative analysis, the determination of the score for each item questionnaire is used a Likert Scale. The processing data in this study is using SEM with support of software LISREL 8.7. The result of study shows that the motivation of civil servants apparatus district in South Tangerang is affecting the quality of service however is not affecting community satisfaction. This is due to the unfavorable work environment and leadership role in the completion of the assignment. Meanwhile the quality of service of civil servants apparatus affects people's satisfaction in districts in South Tangerang.

ABSTRAKSri Ismulyaty dan Wiwin Siswantini: Tujuan Penelitian untuk mengetahui pengaruh trust , risk and technology acceptance models, perceived case of use, perceived usefulness, perceived of credibility, terhadap minat nasabah dalam menggunakan internet banking? Dan bagaimana pengaruh minat nasabah dalam menggunakan internet banking terhadap keputusan dalam bertransaksi dengan internet banking? Serta bagaimana pengaruh minat nasabah dalam menggunakan internet banking memediasi hubungan antara trust, risk and technology acceptance models dengan keputusan dalam bertransaksi dengan internet banking? Hasil pembahasan penelitian ini dapat di ambil kesimpulan sebagai berikut: Trust berpengaruh terhadap minat nasabah dalam menggunakan internet banking, Risk berpengaruh terhadap minat nasabah dalam menggunakan internet banking, Perceived case of use berpengaruh terhadap minat nasabah dalam menggunakan internet banking, Perceived usefullnes berpengaruh terhadap minat nasabah dalam menggunakan internet banking, Perceived of credibility berpengaruh terhadap minat nasabah dalam menggunakan internet banking, Minat nasabah dalam menggunakan internet banking berpengaruh terhadap keputusan dalam bertransaksi, Minat nasabah dalam menggunakan internet banking dapat memediasi hubungan antara trust, risk and technology acceptance models dengan keputusan dalam bertransaksi dengan internet banking. ABSTRACT Sri Ismulyaty dan Wiwin Siswantini:The purpose of this study was to determine the influence of trust, risk and technology acceptance models, perceived case of use, perceived usefulness, perceived of credibility, the customers' interest in using internet banking? And how to influence customers' interest in using internet banking to the decision in dealing with internet banking? As well as how to influence customers' interest in using internet banking mediates the relationship between trust, risk and technology acceptance models with decisions in dealing with internet banking? Discussion of the results of this study can be drawn the following conclusions: Trust affect the customers' interest in using internet banking, Risk affect the customers' interest in using internet banking, Perceived case of use affect the customers' interest in using internet banking, Perceived usefullnes affect the interest of the customer in using internet banking, Perceived of credibility affect the customers' interest in using internet banking, interest customers in using internet banking influence the decision in the transaction, interest customers in using internet banking may mediate the relationship between trust, risk and technology acceptance models with the decision in the transaction with internet banking. PENDAHULUANMenurut catatan WDR research, pertumbuhan pengguna internet di Indonesia mencapai 105% per tahun dan merupakan pertumbuhan paling tinggi di antara negara-negara di Asia setelah China (Boerhanoeddin, 2003 dalam Ainur, 2007. Ada enam alasan mengapa teknologi internet begitu populer. Keenam alasan tersebut adalah internet memiliki konekt...

The study aims to get an overview of marketing communications, experience and quality of services as the cause of image formation and satisfaction and its impact on loyalty of domestic tourists in the waterfall recreation area. The object of this research is waterfalls in Bogor, namely Curug Bidadari and Curug Nangka. The number of samples acceptable in this study is 50 respondents. This number is a critical sample size in the sample measurements required through SEM Partial Least Square (PLS). From the questionnaires distributed on both waterfalls, collected 114 complete questionnaires that can be processed. The data analyzed in this research using Partial Least Square (PLS) method and using Smart PLS tools. The results showed that marketing communications significantly related to the image. This shows that interesting communication will form a positive image and encourage tourists to visit. Compared with marketing communications, experience has more role in shaping the image of the place of recreation. Service quality is significantly related to image. Service quality has the most dominant effect on image over experience and communication. Service quality is significantly related to satisfaction. Service quality is not significantly related to loyalty. The image is significantly related to satisfaction. The image is not significantly related to loyalty. Although the image does not directly affect the loyalty, but the image has an indirect effect on loyalty through satisfaction. Satisfaction is significantly related to loyalty. Of all the variables that have influence on loyalty the biggest influence is the variable of respondent satisfaction, that is the promotion of this recreation place as a place of recreation.   Penelitian bertujuan untuk mendapatkan gambaran terkait komunikasi pemasaran, pengalaman dan kualitas jasa sebagai penyebab terbentuknya citra dan kepuasan serta dampaknya pada loyalitas wisatawan nusantara di tempat rekreasi air terjun. Objek penelitian ini adalah tempat wisata air terjun di Bogor, yaitu Curug Bidadari dan Curug Nangka. Jumlah sampel yang akseptabel dalam penelitian ini adalah 50 responden. Jumlah ini merupakan ukuran sampel kritis dalam pengukuran sampel yang diperlukan melalui SEM Partial Least Square (PLS). Dari kuesioner yang disebar pada kedua air terjun tersebut, terkumpul 114 kuesioner lengkap yang dapat diolah. Data yang dianalisis pada penelitian ini menggunakan metode Partial Least Square (PLS) dan menggunakan tools SmartPLS. Hasil penelitianmenunjukkan bahwa komunikasi pemasaran berhubungan signifikan terhadap citra. Hal ini menunjukkan bahwa komunikasi yang menarik akan membentuk citra yang positif dan mendorong wisatawan berkunjung. Dibandingkan dengan komunikasi pemasaran, pengalaman lebih berperan dalam membentuk citra tempat rekreasi. Kualitas jasa berhubungan signifikan terhadap citra. Kualitas jasa berpengaruh paling dominan terhadap citra dibandingkan pengalaman dan komunikasi. Kualitas jasa berhubungan signifikan terhadap kepuasan. Kualitas jasa tidak berhubungan signifikan terhadap loyalitas. Citra berhubungan signifikan terhadap kepuasan. Citra tidak berhubungan signifikan terhadap loyalitas. Walaupun secara langsung citra tidak berpengaruh terhadap loyalitas, tetapi citra berpengaruh tidak langsung terhadap loyalitas melalui kepuasan. Kepuasan berhubungan signifikan terhadap loyalitas. Dari semua variabel yang memiliki pengaruh terhadap loyalitas pengaruh terbesar adalah variabel kepuasan responden, yaitu promosi yang dilakukan tempat rekreasi ini sebagai suatu tempat rekreasi.

The purpose of this study was to analyze the effect of financial ratios to dividend policy. Research conducted on the real estate and property companies listed in Indonesia Stock Exchange. Sampling was conducted using purposive sampling and determined 47 companies in the sample. The data used was the data of 2009 to 2011. The analytical method was used multiple linear regression analysis. Based on the analysis it can be concluded that the return on investment, debt to total assets, and earnings per share significantly influence the dividend payout ratio in real estate and property companies in Indonesia Stock Exchange. The total asset turnover found no effect on the dividend payout ratio. The implication of this research is to increase the dividend payout ratio, real estate and property companies in Indonesia Stock Exchange should pay more attention to return on investment, debt to total assets and earnings per share. To maximaze corporate profit, Real estate and property companies in Indonesia Stock Exchange should be more efficiency using its asset.   Artikel ini menganalisis pengaruh rasio keuangan terhadap kebijakan deviden dan merupakan hasil penelitian yang telah dilakukan terhadap perusahaan real estate dan properti yang terdaftar di Bursa Efek Indonesia. Penarikan sampel dilakukan dengan metode purposive sampling dan ditentukan 47 perusahaan sebagai sampel. Data yang digunakan adalah data tahun 2009 sampai dengan tahun 2011. Metode analisis yang digunakan adalah analisis regresi linier berganda. Berdasarkan hasil analisis dapat disimpulkan bahwa Return on investment, Debt to total assets, dan Earning per share berpengaruh signifikan terhadap dividend payout ratio pada perusahaan real estate dan properti di Bursa Efek Indonesia. Total asset turnover ditemukan tidak berpengaruh terhadap dividend payout ratio. Implikasi dari penelitian ini adalah untuk meningkatkan dividend payout ratio, perusahaan real estate dan property di Bursa Efek Indonesia hendaknya lebih memperhatikan return on investment, debt to total assets dan earning per share. Perusahaan real estatedan properti di Bursa Efek Indonesia agar lebih memperhatikan efisiensi dari pemakaian asetnya untuk memaksimalkan keuntungan perusahaan.