South Tangerang is a new autonomous region in Banten Province that is established by Act No. 51 of 2008. The new autonomous region in Banten as expansion of Tangerang Regency has 7 districts. Based on Population Census in 2014 has 1.405.170 inhabitants. Population of male is 708.767 inhabitants and population of female is 696.403 inhabitants. Information found directly and through various media frequently reveals weaknesses of government services which reflect community dissatisfaction with the service personnel. The level of community satisfaction with the services of the community sector is still quite low, it is evidenced from several empirical studies on the quality of service in local government bureaucracy. Based on the initial observation, work motivation of goverment officials is played a role in realizing the quality of public services in the district of South Tangerang. Hence the author is interested in further researching and analyzing the impact of work motivation and service quality of apparatus to satisfaction community in the district level of South Tangerang. This study use nonprobability sampling as the sampling method. For the purposes of quantitative analysis, the determination of the score for each item questionnaire is used a Likert Scale. The processing data in this study is using SEM with support of software LISREL 8.7. The result of study shows that the motivation of civil servants apparatus district in South Tangerang is affecting the quality of service however is not affecting community satisfaction. This is due to the unfavorable work environment and leadership role in the completion of the assignment. Meanwhile the quality of service of civil servants apparatus affects people's satisfaction in districts in South Tangerang.

<p><em>Currently the learning system based on Information and Communication Technology (ICT) has been growing. The Open University (UT)</em><em> </em><em>has been using e-learning in the provision of learning support services. Online tutorials (Tuton) is one form of e-learning provided UT. Since the registration period of 2013.1-2014.2, the number of courses offered in Tuton increased by 11% and participants also increased by 52%. Although Tuton has been growing rapidly, the total number of students has declined from the registration period of 2013.1 to 2015.1. Such a decrease can be justified as an indicator of lack of loyalty or retention of students. The main objective of this study is to test the relationship between the antecedents of loyalty, service quality, commitment, satisfaction, and reputation. The study population comes from four faculties and one graduate program. Nonprobability method of sampling with judgmental sampling technique is used in this study. The minimum required sample size is 200 respondents. Survey data collection is conducted by inviting respondents by email to fill out a questionnaire online in google site. Then the data were analyzed both descriptively and quantitatively using descriptive analysis and Structural Equation Modeling (SEM). Results of hypothesis testing showed that 6 of 7 hypothesis were accepted with significant results. These sixth hypothesis are1) the influence of the quality of services to satisfaction; 2) the effect of the reputation on the quality of services; 3) the effect of commitment to student satisfaction; 4) the effect of satisfaction on reputation; 5) the effect of satisfaction on loyalty; and 6) the effect of reputation on loyalty. As for the rejected hypothesis is the effect of reputation on commitment.</em></p><p><em>Keywords</em><em> </em><em>: loyalty, quality of service, commitment, satisfaction, reputation</em></p>

Peningkatan jumlah destinasi wisata di Bogor telah mengakibatkan persaingan ketat pada industri pariwisata. Situasi ini mengakibatkan taman wisata air terjun untuk fokus pada pembangunan citra destinasi yang kuat dan pelayanan yang berkualitas agar memberikan kepuasan kepada pengunjung serta menimbulkan niat berkunjung kembali. Penelitian ini menemukan adanya pengaruh kualitas jasa dan citra destinasi terhadap kepuasan niat berkunjung kembali pada taman rekreasi air terjun di Bogor. Populasi penelitian ini adalah pengunjung wisata air terjun akhir minggu di bulan September 2015 dengan ukuran sampel 114 responden. Metode nonprobability sampling dan teknik convenience sampling digunakan dalam penelitian ini. Analisis data dilakukan secara deskriptif dan kuantitatif menggunakan metode Structural Equation Modeling dengan Smart PLS 2.0. Hasil penelitian menunjukkan bahwa kualitas jasa dan citra destinasi masing-masing berpengaruh langsung terhadap kepuasan dan niat berkunjung kembali. Selain itu, kepuasan pengunjung berpengaruh langsung terhadap niat berkunjung kembali. Oleh karena itu, pengelolaan kepuasan pengunjung melalui penyediaan kualitas jasa dan citra destinasi yang tinggi merupakan faktor penting dalam mendapatkan niat berkunjung kembali.

The study aims to get an overview of marketing communications, experience and quality of services as the cause of image formation and satisfaction and its impact on loyalty of domestic tourists in the waterfall recreation area. The object of this research is waterfalls in Bogor, namely Curug Bidadari and Curug Nangka. The number of samples acceptable in this study is 50 respondents. This number is a critical sample size in the sample measurements required through SEM Partial Least Square (PLS). From the questionnaires distributed on both waterfalls, collected 114 complete questionnaires that can be processed. The data analyzed in this research using Partial Least Square (PLS) method and using Smart PLS tools. The results showed that marketing communications significantly related to the image. This shows that interesting communication will form a positive image and encourage tourists to visit. Compared with marketing communications, experience has more role in shaping the image of the place of recreation. Service quality is significantly related to image. Service quality has the most dominant effect on image over experience and communication. Service quality is significantly related to satisfaction. Service quality is not significantly related to loyalty. The image is significantly related to satisfaction. The image is not significantly related to loyalty. Although the image does not directly affect the loyalty, but the image has an indirect effect on loyalty through satisfaction. Satisfaction is significantly related to loyalty. Of all the variables that have influence on loyalty the biggest influence is the variable of respondent satisfaction, that is the promotion of this recreation place as a place of recreation.   Penelitian bertujuan untuk mendapatkan gambaran terkait komunikasi pemasaran, pengalaman dan kualitas jasa sebagai penyebab terbentuknya citra dan kepuasan serta dampaknya pada loyalitas wisatawan nusantara di tempat rekreasi air terjun. Objek penelitian ini adalah tempat wisata air terjun di Bogor, yaitu Curug Bidadari dan Curug Nangka. Jumlah sampel yang akseptabel dalam penelitian ini adalah 50 responden. Jumlah ini merupakan ukuran sampel kritis dalam pengukuran sampel yang diperlukan melalui SEM Partial Least Square (PLS). Dari kuesioner yang disebar pada kedua air terjun tersebut, terkumpul 114 kuesioner lengkap yang dapat diolah. Data yang dianalisis pada penelitian ini menggunakan metode Partial Least Square (PLS) dan menggunakan tools SmartPLS. Hasil penelitianmenunjukkan bahwa komunikasi pemasaran berhubungan signifikan terhadap citra. Hal ini menunjukkan bahwa komunikasi yang menarik akan membentuk citra yang positif dan mendorong wisatawan berkunjung. Dibandingkan dengan komunikasi pemasaran, pengalaman lebih berperan dalam membentuk citra tempat rekreasi. Kualitas jasa berhubungan signifikan terhadap citra. Kualitas jasa berpengaruh paling dominan terhadap citra dibandingkan pengalaman dan komunikasi. Kualitas jasa berhubungan signifikan terhadap kepuasan. Kualitas jasa tidak berhubungan signifikan terhadap loyalitas. Citra berhubungan signifikan terhadap kepuasan. Citra tidak berhubungan signifikan terhadap loyalitas. Walaupun secara langsung citra tidak berpengaruh terhadap loyalitas, tetapi citra berpengaruh tidak langsung terhadap loyalitas melalui kepuasan. Kepuasan berhubungan signifikan terhadap loyalitas. Dari semua variabel yang memiliki pengaruh terhadap loyalitas pengaruh terbesar adalah variabel kepuasan responden, yaitu promosi yang dilakukan tempat rekreasi ini sebagai suatu tempat rekreasi.

PT. PLN (Persero) is fully responsible for the fulfillment of national electricity. The study was attempted to find out the difference of actual expenses compared to operating expenses in 2005-2006, 2006 -2007, and 2007-2008 at PT. PLN (Persero) and the application of Statistical Analysis Quality Control as one of cost control method. The study focused on the comparation of operating expenses and operating costs. This research used descriptive quantitative analysis. It was found that the plants of PLTGU were always greater than other plant. Based on the control chart, it could be seen that the UCL was Rp 14,292,399 (million) and the LCL was Rp 5,576,779 (million) permonth. It was suggested that PT PLN (Persero) control over its operating costs, so the leakage of operational costs can be avoided. For fiscal year 2010, PT PLN (Persero) should conduct an investigation towards its operational costs by using the Statistical Quality Control. PT. PLN (Persero) bertanggung jawab sepenuhnya atas pemenuhan kebutuhan listrik negara. Penelitian ini berusaha untuk mendapatkan informasi besarnya selisih pergerakan Realisasi Beban Usaha/Biaya Operasional tahun 2005-2006, 2006-2007, dan 2007-2008 pada PT. PLN (Persero) dan penerapan Statistical Quality Control terhadap beban usaha/biaya operasional PT PLN (Persero) sehingga dapat dijadikan sebagai salah satu cara pengendalian biaya. Studi ini berfokus pada perbandingan antara beban operasional dengan biaya operasional. Penelitian ini menggunakan analisis deskriptif kuantitatif. Penelitian ini menemukan bahwa pembangkit PLTGU selalu lebih besar dari jenis pembangkit lainnya. Berdasarkan peta kendali, dapat dilihat bahwa UCL adalah Rp 14.292.399 (juta) dan LCL adalah Rp 5.576.779 (juta) per-bulan. Disarankan agar PT PLN (Persero) dapat mengontrol biaya operasional sehingga kebocoran biaya operasional dapat dihindari. Untuk tahun fiskal 2010, PT PLN (Persero) harus melakukan investigasi terhadap biaya operasional dengan menggunakan metode Quality Control secara statistik