Cities are investing in data-driven smart technologies to improve performance and efficiency and to generate a vast amount of data. Finding the opportunities to innovatively use this data help governments and authorities to forecast, respond, and plan for future scenarios. Access to real-time data and information can provide effective services that improve productivity, resulting in environmental, social, and economic benefits. It also assists in the decision-making process and provides opportunities for community engagement and participation by improving digital literacy and culture. This paper aims to review and analyze current practices of data-driven smart applications that contribute to the smooth functioning of urban city systems and the problems they face. The research methodology is qualitative: a systematic and extensive literature review carried out by PRISMA method. Data and information from different case studies carried out globally assisted in the inductive approach. Content analysis identified smart city indicators and related criteria in the case study examples. The study concluded that smart people, smart living, and smart governance methods that have come into practice at a later stage are as important as smart mobility, smart environments, and smart economy measures that were implemented early on, and cities are opening up to new, transparent participatory governance approaches where citizens play a key role. It also illustrates that the current new wave of smart cities with real time data are promoting citizen participation focusing on human, social capital as an essential component in future cities.

PurposeThe purpose of this paper is to describe the problems encountered and the solutions developed when using benchmarking and key performance indicators (KPIs) to monitor a major UK social house building innovation (change) programme. The innovation programme sought improvements to both the quality of the house product and the procurement process.Design/methodology/approachBenchmarking and KPIs were used to quantify performance and in‐depth case studies to identify underlying cause and effect relationships within the innovation programme.FindingsThe inherent competition between consortium members; the complexity of the relationship between the consortium and its strategic partner; the lack of an authoritative management control structure; and the rapidly changing nature of the UK social housing market all proved problematic to the development of a reliable and robust monitoring system. These problems were overcome by the development of multi‐dimensional benchmarking model that balanced the needs and aspirations of the individual organisations with the broader objectives of the consortium.Research limitations/implicationsWhilst the research methodology provides insight into the factors that affected the performance of a major innovation programme its findings may not be representative of all projects.Practical implicationsThe lessons learnt should assist those developing benchmarking models for multi‐client consortia.Originality/valueThe work reported in this paper describes an inclusive approach to benchmarking in which a multiple client group and their strategic partner sought to work together for shared gain. Very few papers have addressed this issue.

Amphion Consortium was formed with the membership of a number of registered social landlords as an initiative in implementing the Egan agenda which championed long-term successful partnering as a mechanism for achieving radical change in the construction industry. This was an opportunity to monitor and record the performance of 12 housing development projects and the roles played by a complex team network in contributing to an innovative partnering agreement. Relevant KPIs, benchmarks, a data collection and site monitoring system were developed. A range of workshops, questionnaire surveys, detailed interviews with key project personnel, examination of site meeting notes and feedback reviews were undertaken as research tools to gather data. An attempt was made to identify the softer, qualitative issues that are difficult to grapple with normal numerical data collection methods. A number of takeover bids within a short space of time had a substantial effect on the consortium as well as the research project. Mutual trust, effective communication, a changed mindset from all parties, the quality of the services and commitment of all stakeholders seem to be the key factors that contribute to a successful strategic partnering process.Strategic partnering, social housing, key performance indicators, Amphion, procurement,

Cities are incorporating smart and green infrastructure components in their urban design policies, adapting existing and new infrastructure systems to integrate technological advances to mitigate extreme weather due to climate change. Research has illustrated that smart green infrastructure (SGI) provides not only climate change resilience but also many health and wellbeing benefits that improve the quality of life of citizens. With the growing demand for smart technology, a series of problems and challenges, including governance, privacy, and security, must be addressed. This paper explores the potential to transition from grey, green, or smart silos to work with nature-based solutions and smart technology to help change cities to achieve considerable environmental and socio-economic benefits. The concepts of grey, green, and smart infrastructure are presented, and the needs, benefits, and applications are investigated. Moreover, the advantages of using integrated smart, green nature-based solutions are discussed. A comprehensive literature review is undertaken with keyword searches, including journal papers, stakeholder and case study reports, and local authority action plans. The methodology adopts multimethod qualitative information review, including literature, case studies, expert interviews, and documentary analysis. Published data and information are analysed to capture the key concepts in implementing SGI systems, such as storm-water control, flood and coastal defense, urban waste management, transportation, recreation, and asset management. The paper investigates the elimination of silo approaches and the alleviation of the destructions caused by extreme weather events using these interdependent SGI systems supported by novel data-driven platforms to provide nature-based solutions to boost the health and wellbeing of the residents.

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