Aspect sentiment classification, a challenging task in sentiment analysis, has been attracting more and more attention in recent years. In this paper, we highlight the need for incorporating the importance degrees of both words and clauses inside a sentence and propose a hierarchical network with both word-level and clause-level attentions to aspect sentiment classification. Specifically, we first adopt sentence-level discourse segmentation to segment a sentence into several clauses. Then, we leverage multiple Bi-directional LSTM layers to encode all clauses and propose a word-level attention layer to capture the importance degrees of words in each clause. Third and finally, we leverage another Bi-directional LSTM layer to encode the outputs from the former layers and propose a clause-level attention layer to capture the importance degrees of all the clauses inside a sentence. Experimental results on the laptop and restaurant datasets from SemEval-2015 demonstrate the effectiveness of our proposed approach to aspect sentiment classification.

In an e-commerce environment, user-oriented question-answering (QA) text pair could carry rich sentiment information. In this study, we propose a novel task/method to address QA sentiment analysis. In particular, we create a high-quality annotated corpus with speciallydesigned annotation guidelines for QA-style sentiment classification. On the basis, we propose a three-stage hierarchical matching network to explore deep sentiment information in a QA text pair. First, we segment both the question and answer text into sentences and construct a number of [Q-sentence, Asentence] units in each QA text pair. Then, by leveraging a QA bidirectional matching layer, the proposed approach can learn the matching vectors of each [Q-sentence, A-sentence] unit. Finally, we characterize the importance of the generated matching vectors via a selfmatching attention layer. Experimental results, comparing with a number of state-ofthe-art baselines, demonstrate the impressive effectiveness of the proposed approach for QA-style sentiment classification.

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Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension. Recently, Machine-Human Chatting Handoff (MHCH), predicting chatbot failure and enabling human-algorithm collaboration to enhance chatbot quality, has attracted increasing attention from industry and academia. In this study, we propose a novel model, Role-Selected Sharing Network (RSSN), which integrates both dialogue satisfaction estimation and handoff prediction in one multi-task learning framework. Unlike prior efforts in dialog mining, by utilizing local user satisfaction as a bridge, global satisfaction detector and handoff predictor can effectively exchange critical information. Specifically, we decouple the relation and interaction between the two tasks by the role information after the shared encoder. Extensive experiments on two public datasets demonstrate the effectiveness of our model.

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