Managerial leadership is very important within the business environment, since it is the beginning for the success of the effectiveness and efficiency of companies, allowing organizations to respond in a timely manner to the challenges and obstacles that arise. The objective of this article was to identify the type of managerial leadership in the telephone companies of the city of Bagua. The methodology used was applied with a qualitative approach, whose information was collected through a bibliographic review. Likewise, an interview was conducted with 11 people made up of managers, administrators and sales managers of the telephone companies, who are directly related to the development of the organization. It is concluded that the type of leadership used by the managers of the telephone companies is the leadership of influence; however, they present deficiencies, which is why it is proposed to managers to improve their leadership, communication and negotiation skills, maintaining empathy, equity and being fair. Since, managerial leadership is fundamental for the good performance of its collaborators, since this leads to a more favorable work environment and also to the success and sustainability of companies.

Purpose: The objective was to determine the relationship between business innovation and service quality in companies in the sports betting sector.   Theoretical framework: Existing theory provided a great deal of knowledge on business innovation and service quality, but there is very little information on these variables together and with the dimensions that have been studied, which is why this research is very important because it contributes new knowledge to scientific research.   Design/methodology/approach: A mixed, non-experimental, grounded theory, basic, descriptive-correlational approach was considered, applying the interview to 06 managers and the questionnaire to 50 customers of the companies in the sports betting sector.   Results: The findings revealed that there is a connection between the variables, but with some dimensions it was necessary to accept the Ho.   Research, practical and social implications: To remain competitive in the face of increasing market demand, companies must take advantage of all opportunities.   Originality/value: Concluding that companies urgently need to have a competitive trend that allows them to increase the demand for the services they are offering, but for this, it is necessary to implement strategic management systems with emphasis on service, costs, technology, and the provision of services, since this allows in the long term to position the firm in the market.

Purpose: The objective was to determine the relationship between business innovation and service quality in companies in the sports betting sector.   Theoretical framework: Existing theory provided a great deal of knowledge on business innovation and service quality, but there is very little information on these variables together and with the dimensions that have been studied, which is why this research is very important because it contributes new knowledge to scientific research.   Design/methodology/approach: A mixed, non-experimental, grounded theory, basic, descriptive-correlational approach was considered, applying the interview to 06 managers and the questionnaire to 50 customers of the companies in the sports betting sector.   Results: The findings revealed that there is a connection between the variables, but with some dimensions it was necessary to accept the Ho.   Research, practical and social implications: To remain competitive in the face of increasing market demand, companies must take advantage of all opportunities.   Originality/value: Concluding that companies urgently need to have a competitive trend that allows them to increase the demand for the services they are offering, but for this, it is necessary to implement strategic management systems with emphasis on service, costs, technology, and the provision of services, since this allows in the long term to position the firm in the market.