Efforts to broaden participation in computing have led to genderfocused interventions intended to increase the number of women in the field of computing. However, such efforts have failed to significantly increase the percentage of Black women in computing. For example, only 1% of the 28,884 bachelor's degrees in computing were awarded to Black women in 2018. Moreover, too few empirical studies have intentionally explored the lived experiences of Black women, an often overlooked and understudied population in the computing ecosystem. In this paper, we introduce intersectionality-the complex overlap of socially constructed identities such as race, gender, class, sexuality, etc.-as a theoretical framework and springboard for exploring the lived experiences of Black women in computing. We interview 14 Black women in various stages of the computing ecosystem (undergraduate students, graduate students and early career professionals) to understand how intersectionality influences their ability to persist in computing. Preliminary findings from the analysis of the 14 interviews provides insights into how the interlocking systems of oppression (i.e., gendered racism) play out in computing education and negatively impact the recruitment and retention of Black women in the field of computing.

Prior research indicates that gameplay experiences attributed to Massively Multiplayer Online Role Playing Games (MMORPGs) foster foreign language students' ability to communicate with players in the target language. We take a closer look at the role of language socialization in MMORPGs, specifically dialogue between native and non-native speakers. We modify the Dialogue Acts Markup in Several Layers code scheme to represent in-game social interactions and apply this code scheme to players' game dialogue. We then develop ClockWerk©, an evaluation tool that visually depicts communication patterns of game dialogue attributed to MMORPGs. ClockWerk© graphically detects dominant behaviors of linguistically diverse groups of players over time. ClockWerk© enables users to temporally correlate the type of social interactions with gameplay activities, gauging their impact on second language acquisition.

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The hallmark of service-value co-creation-is not easy to achieve in B2B IT service engagements. Typically, client and provider are both complicated organizational entities with multiple agendas and diverse stakeholders, and engagements often extend over years. We analyzed a number of IT service engagements to better understand their complex dynamics, with the ultimate goal of improving their outcomes. This paper reports on our study of how value co-creation unfolds over time, and identifies basic dynamics central to the modeling of service systems-actualization of service and realization of value-that are reflected in the proposed framework.