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PurposeThe social media expands the scope of museum marketing. Through the social media marketing, visitors get a rich and colorful visual experience, and the museum can quickly and effectively convey various information to visitors. At present, the research on social media in the museum industry mainly focuses on the level of technology use, while the research on the marketing application of social media is relatively scarce, especially from the empirical perspective. This study constructs a conceptual model to identify the impact of SMMAs on visitor experience in the context of the museum industry through the empirical analysis.Design/methodology/approachA survey is conducted with a total of 538 visitors who follow the fan page of the Palace Museum Weibo. The collected data are analyzed via structural equation modeling.FindingsThe results show that SMMAs have significant effects on social presence and social support, which in turn significantly affect flow state. Moreover, the results demonstrate that social presence and social support partially mediates the relationships between SMMAs and flow state.Originality/valueThe contribution of this study is twofold. First, from a theoretical perspective, it offers new insights into the conceptualization of social media marketing. Second, from a pragmatic perspective, the results are helpful to guide museums how to carry out social media marketing activities.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-12-2020-0564

We examined how orientation of self-determination affects the use of online self-presentation strategies among social networking site users. Participants were 374 young adult WeChat users (age range = 18–22 years; 166 men, 208 women) who completed the self-report measures of the General Causality Orientations Scale and the Online Interpersonal Communication Strategies Scale. The results indicated that an autonomy orientation of self-determination was positively related to the use of automatic ingratiation strategies; a controlled orientation of self-determination was the most active motivational orientation and was related to the use of the online self-presentation strategies of ingratiation, self-promotion, exemplification, and supplication; and an impersonal orientation of self-determination was primarily associated with use of the supplication strategy of self-presentation. These novel insights regarding self-determination could help to explain individual differences in online self-presentation.

IntroductionContributors’ self-identity is a critical element in the sustainable development of online knowledge communities (OKCs). However, research concerning the formation mechanism of contributors’ self-identity remains scarce. This research posits information support, novel posting and sense of self-worth as mediating variables between social identity and self-identity to construct a path model, aiming to explore the way in which self-identity is formed on the basis of social identity in OKCs.MethodsTo examine this mode, an online survey was administered to many different OKCs, and 515 usable questionnaire responses were collected. Structural equation modeling was then employed to examine the model.ResultsThe R2 value of self-identity was 0.627, thus indicating that the model was able to explain 62.7% of the variance in self-identity. We find that self-identity emerges through the mediating effects of information support, novel posting and sense of self-worth. In addition, social identity can elicit novel posting and information support, which are all beneficial for enhancing the dynamics of OKCs and further generate sense of self-worth. We also observe that although social identity and individualized behavior (novel posting) are generally incompatible, they can be compatible in the context of OKCs.DiscussionSelf-identity as a contributor can be formed on the basis of social identity via the social path and the psychological path in OKCs, while the two paths for fostering self-identity are not independent of each other, and there is also a very strong link between behavioral and psychological mechanisms.