This research aimed to analyze the impact of cleanliness, health, safety, and environmental sustainability (CHSE) on consumer satisfaction at the Zoom Hotel Mulawarman Samarinda. The research method was quantitative research. The research population was visitors who came and stayed at least once and were 20 years old and over. The research samples were 40 respondents and utilized the Non-Probability Sampling method. Furthermore, the data collection technique used an accidental sampling technique.The data was obtained using a questionnaire filled out by consumers and processed using the SPSS version 22 application. Furthermore, the data obtained were analyzed using multiple linear regression. This research results presented the first hypothesis that whether there was an influence between the cleanliness, health, safety, and environmental sustainability on consumer satisfaction variable either simultaneously or partially was accepted. It was indicated using the t-count for cleanliness value of 3.720, the t-count for health value of 2.071, the t-count for safety value 2.224, and the t-count for environmental sustainability value of 3.274. The second hypothesis that the cleanliness variable had the most dominant influence on consumer satisfaction during the stay was accepted. It was indicated by the cleanliness value variable of 3.720. The cleanliness variable was a variable that had a significant effect on consumer satisfaction during their stay at the Zoom Hotel Mulawarman Samarinda.